Alexander McQueen Client Advisor

Auckland • New Zealand

Monday, April 28, 2025

McQueen, a distinguished British luxury fashion house established by Lee Alexander McQueen in 1992, became part of the Kering Group in 2001. Renowned for its unique expression of individuality, subversive strength, and raw power, McQueen operates with a design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, the brand is synonymous with uncompromising quality and innovative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and inclusive environment for all employees.

1. Deliver an exceptional client experience by engaging with clients, understanding their needs, and showcasing extensive product knowledge and brand heritage.
2. Identify and capitalize on cross-selling opportunities across all product categories available in the store.
3. Cultivate and enhance client relationships through personalized approaches, supported by CRM and digital tools, to bolster client loyalty.
4. Stay informed on fashion trends and luxury market developments, demonstrating a passion for fashion and luxury products.
5. Strive to exceed individual financial targets and enhance sales performance, contributing to the store's overall success.
6. Promote open communication and collaboration with team members, fostering a positive work environment in alignment with the House Code of Behaviours.
7. Pursue continuous learning by actively seeking feedback from colleagues and management.
8. Maintain shop floor standards and ensure appropriate product levels in accordance with House policies and procedures.
9. Participate in clientelling initiatives to strengthen client loyalty.
10. Adhere to Company grooming standards and policies.
11. Comply with Company procedures and guidelines on visual merchandising, operational protocols, stock management, and reporting activities.

1. Demonstrated ability to embody McQueen Behaviours.
2. Proven experience in a similar role within fashion retail or customer service.
3. Track record of driving and exceeding individual and store KPIs.
4. Genuine interest in fashion and awareness of industry trends.
5. Team-oriented mindset.

1. Strong verbal and written communication skills.
2. Proficient selling skills with the ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Adaptability to fast-paced and dynamic environments.
5. Knowledge of luxury products and interest in fashion trends and the luxury market.
6. Proficiency in digital retail tools and CRM systems.
7. Physical mobility for extended periods.

Previous experience in a similar role within fashion retail or customer service is required.

McQueen offers a dynamic work environment that encourages personal and professional growth, with opportunities for continuous learning and development.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms and is committed to creating an inclusive environment where all employees can express their talents and thrive.