Alexander McQueen Client Advisor

Auckland • New Zealand

Monday, December 23, 2024

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992. In 2001, it became part of the Kering Group, a global leader in luxury brands. Renowned for its distinctive expression of individuality and creative vision, the brand is under the creative direction of Seán McGirr as of December 2023. With its design studio and atelier based in London, Alexander McQueen is synonymous with uncompromising quality and innovation. The company fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and inclusive environment for all employees.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and understanding of Alexander McQueen's history and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
7. Maintain shopfloor standards and appropriate product levels on the sales floor, adhering to House policies and procedures.
8. Participate in clientelling initiatives to strengthen client loyalty.
9. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends and news.

1. Strong verbal and written communication skills.
2. Excellent selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and keen interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Alexander McQueen offers a supportive and inclusive work environment, fostering empowerment, teamwork, respect, and kindness among its employees.

Alexander McQueen's workplace culture is defined by its commitment to empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and believes it enriches the workplace, fostering an environment where talent can thrive individually and collectively. As part of the Kering Group, Alexander McQueen is dedicated to creating an inclusive atmosphere where all employees are treated with dignity and respect.