Marni Client Advisor

Marni, a distinguished brand within the luxury fashion segment, is renowned for its artistic flair, vibrant use of color, and avant-garde approach to design. As part of a larger conglomerate, Marni offers employees the opportunity to be part of a dynamic and innovative environment that challenges traditional fashion norms and embraces creativity and individuality.

1. Achieve and exceed monthly sales targets as set by management.
2. Demonstrate comprehensive product knowledge across all categories.
3. Manage the sales process to ensure exceptional client experiences and foster customer loyalty.
4. Provide exemplary customer service, ensuring client satisfaction and retention.
5. Maintain and update client records, including preferences and significant life events.
6. Align with the brand's style and qualitative standards throughout the sales and post-sale processes.
7. Collaborate with colleagues to meet business objectives and enhance store performance.
8. Stay informed about fashion trends and competitor activities.
9. Schedule and prepare for client appointments, ensuring personalized service.
10. Support the brand image by adhering to dress code and communicating brand values to clients.
11. Participate in inventory processes and maintain store organization.
12. Ensure visual merchandising meets company standards and provide feedback to management.

1. Previous retail customer service experience in the luxury market.
2. Possession of a client book is preferred.
3. Proficiency in customer service skills and communication (both written and verbal).

1. Customer/client focus
2. Communication proficiency
3. Organizational skills
4. Ethical conduct
5. Experience in luxury/high-end clienteling environment
6. Proven sales track record

4+ years in a premium/luxury commission sales environment with a history of achieving sales goals.

Marni offers a nurturing and inclusive environment where creativity thrives, and unique talents are recognized and encouraged to evolve together.

Marni fosters a workplace culture that values creativity, diversity, and individuality. The brand encourages a collaborative environment where employees can express their unique talents and perspectives, contributing to the brand's innovative spirit.