Marchesi 1824 Training Manager

Marchesi 1824, under the prestigious Prada Group, represents a foray into the culinary arts, enriching the Milanese tradition with its renowned patisseries. As part of a conglomerate known for its luxury and innovation, Marchesi 1824 offers a unique blend of historical elegance and contemporary creativity, making it a distinguished employer in the Food & Beverage sector.

1. Design and implement the retail training roadmap for all store roles.
2. Develop and deliver induction, technical, and behavioral training to foster a high-performance and service-oriented culture.
3. Oversee training formats and tools, including classroom sessions, on-the-job learning, digital modules, and 'Train the Trainer' programs.
4. Evaluate training effectiveness through feedback, KPIs, and performance indicators.
5. Define and enhance the Customer Journey, identifying key touchpoints and behaviors to ensure a consistently exceptional boutique experience.
6. Translate Prada’s Group standard into the Marchesi context.
7. Coach and support store teams in delivering service aligned with brand values and client expectations.
8. Lead the development of product knowledge programs across all F&B categories.
9. Support storytelling and engagement with the product, highlighting quality, craftsmanship, and heritage.
10. Align training initiatives with seasonal launches, innovation, and commercial priorities.
11. Support the rollout of training programs in international stores, ensuring consistency and local relevance.
12. Contribute to store openings and key projects with dedicated training support and presence.
13. Facilitate knowledge transfer, coaching, and mentoring local trainers where applicable.

1. Solid experience in retail training, ideally in luxury F&B, high-end hospitality, or premium retail.
2. Fluent in Italian and English; other languages are a plus.
3. Willingness to travel nationally and internationally.

1. Strong ability to design and deliver learning content with a focus on client experience, team empowerment, and product excellence.
2. Passion for service rituals, customer culture, and brand storytelling.
3. Comfortable in both strategic planning and operational execution.
4. Excellent interpersonal, communication, and facilitation skills.

Solid experience in retail training, ideally in luxury F&B, high-end hospitality, or premium retail.

Joining Marchesi 1824 offers the opportunity to work in a creative and international environment, with a focus on professional growth and excellence. The Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates.

Marchesi 1824, as part of the Prada Group, fosters a creative and international workplace where curiosity and the pursuit of excellence drive success. The company values diversity and inclusivity, ensuring a fair and respectful environment for all employees.