Marc Jacobs Store Supervisor

Barcelona • Spain

Monday, January 13, 2025

Marc Jacobs, a distinguished name in the fashion industry, was founded in 1984 by Marc Jacobs and Robert Duffy. The brand has since evolved into a global powerhouse, renowned for its innovative designs and luxurious products. As part of the larger LVMH conglomerate, Marc Jacobs benefits from the resources and prestige of one of the world's leading luxury goods groups, offering employees a dynamic and inspiring work environment.

1. Serve as a brand ambassador, embodying the Marc Jacobs image and instilling passion for the brand among customers and team members.
2. Lead and manage the store team to deliver exceptional customer experiences and drive loyalty.
3. Oversee visual merchandising to reflect the brand's image and enhance customer service standards.
4. Monitor sales performance, analyze reports, and develop action plans to meet or exceed sales goals.
5. Support and coach Sales Ambassadors in resolving customer service issues and making informed decisions.
6. Ensure compliance with company policies, procedures, and loss prevention strategies.
7. Facilitate training and development of the store team, including onboarding new employees.
8. Conduct morning briefings, set objectives, and provide direct coaching to foster a culture of performance and accountability.
9. Manage daily business operations and administrative tasks.

1. Minimum of 3 years' experience in sales within a luxury, high fashion environment.
2. Experience in selling ready-to-wear and leather goods.
3. Commitment to achieving and exceeding sales targets while focusing on customer experience.
4. Excellent personal presentation as a Marc Jacobs Brand Ambassador.
5. Understanding of retail KPIs.
6. Fluency in English; additional languages are advantageous.

1. Exceptional communication and interpersonal skills.
2. Strong leadership and team management abilities.
3. Proficiency in clienteling and customer relationship management.
4. Analytical skills for sales and performance monitoring.
5. Ability to inspire and motivate a team.

Minimum 3 years of experience in luxury fashion sales, with a focus on ready-to-wear and leather goods.

Competitive benefits package including opportunities for career advancement within the LVMH group.

Marc Jacobs fosters a vibrant and collaborative workplace culture, emphasizing creativity, innovation, and excellence. As part of the LVMH family, the brand offers a supportive environment where employees are encouraged to grow and develop their careers.