Make Up For Ever Senior CRM Executive

Make Up For Ever, a prestigious brand within the LVMH group, is renowned for its innovative and high-quality cosmetics. As part of the world's leading luxury goods conglomerate, it offers a dynamic and creative work environment that fosters professional growth and excellence.

1. Support the execution of CRM programs across all channels to ensure customer satisfaction.
2. Manage CRM agencies, call centers, and integrated platforms effectively.
3. Provide data analysis and support CRM programs to enhance business operations.
4. Assist in the development of technical and system platforms to engage customers.
5. Develop loyalty and consumer communication strategies across all channels.
6. Implement customer lifecycle communication programs to acquire, retain, and reactivate members.
7. Collaborate with marketing, retail, and sales teams to develop customer segmentation and CRM activation programs.
8. Monitor and analyze CRM data to gain business insights and maximize customer lifetime value.
9. Support IT programs to develop infrastructure for campaign management and system maintenance.
10. Implement new digital communication platforms such as WeChat Work.
11. Develop and execute predictive service marketing modules to measure business growth and campaign success.
12. Manage CRM cooperation and communication efficiency across contact points.

1. Bachelor's degree required.
2. 4-5 years of experience in a similar position.
3. Proficient in data processing and analysis.
4. Creative, analytical, and logical mindset.
5. Strong understanding of the beauty industry.
6. Positive attitude and excellent communication skills.
7. Proficiency in spoken and written English.

1. Data processing and analysis
2. Creative and analytical thinking
3. Strong communication and interpersonal skills
4. Understanding of CRM systems and platforms
5. Proficiency in English

4-5 years of experience in a related position, preferably within the beauty industry.

Bachelor's degree required.

Make Up For Ever is celebrated for its vibrant and inclusive culture, encouraging creativity and innovation. The brand values diversity and offers a collaborative environment where employees can thrive and contribute to the company's success.