LVMH Watches & Jewelry Jewelry Administration Staff

Tokyo • Japan

Wednesday, October 1, 2025

LVMH Watches & Jewelry, a prestigious division of the LVMH Group, is renowned for its exquisite craftsmanship and innovative designs in the luxury sector. As a leader in the industry, LVMH offers unparalleled opportunities for professional growth and development within a dynamic and culturally rich environment.

1. Manage repair requests for jewelry brands, including data entry, inspection, and shipping.
2. Handle telephone and email inquiries related to jewelry and watch products, online purchases, and repair services.
3. Serve as the internal contact point for after-sales service inquiries.
4. Address customer complaints from end users, directly managed stores, and wholesale clients.

1. Minimum of 3 years of administrative experience.
2. Experience in handling jewelry or luxury watches, with a preference for jewelry inspection and GG certification.
3. Proficiency in English for reading and writing.
4. Customer service experience, especially in luxury consumer goods, including jewelry and watches.
5. Thorough understanding of compliance and the ability to adhere to rules.

1. Advanced PC skills, particularly in Excel.
2. Touch-typing ability for efficient screen operation while on calls.
3. Flexibility in handling irregular cases.
4. Experience with delicate and sensitive products.

Minimum 3 years of relevant experience in administration, customer service, or luxury goods handling.

LVMH Watches & Jewelry offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

The workplace culture at LVMH Watches & Jewelry is characterized by a commitment to excellence, innovation, and collaboration. Employees are encouraged to bring their unique perspectives and creativity to the table, fostering an environment of mutual respect and continuous learning.