LVMH Jewelry Administration Staff

LVMH Watches & Jewelry, a prestigious division of the LVMH Group, stands as a beacon of luxury and craftsmanship in the world of high-end timepieces and jewelry. As part of the LVMH conglomerate, the brand benefits from a rich heritage of innovation and excellence, offering employees an unparalleled environment for professional growth and development within the luxury sector.

1. Manage repair requests for jewelry brands, including data entry, inspection, and shipping.
2. Handle telephone and email inquiries regarding product information, online purchases, and repair services.
3. Serve as the internal and external contact point for after-sales service inquiries.
4. Address customer complaints from end users, directly managed stores, and wholesale clients.

1. Minimum of 3 years of experience in customer service, preferably within the luxury consumer goods sector, including jewelry and watches.
2. Experience in handling jewelry products, with a preference for those with jewelry inspection experience or a Graduate Gemologist (GG) certification.
3. Proficiency in English, particularly in document creation and reading comprehension, to communicate effectively with overseas staff.
4. Strong understanding of compliance and ability to adhere to company rules and regulations.

1. Basic office processing and PC skills, including proficiency in Excel and Salesforce.
2. Ability to perform blind touch typing for efficient screen operation during calls.
3. Familiarity with careful handling of precision machinery and jewelry.
4. Flexibility and adaptability to handle irregular cases.
5. Positive attitude and cooperative demeanor.

Minimum 3 years of experience in customer service, especially within luxury consumer goods such as jewelry and watches.

Employees can expect to work in a dynamic and prestigious environment with opportunities for professional growth and development within the luxury sector.

The workplace culture at LVMH Watches & Jewelry is characterized by a commitment to excellence, innovation, and collaboration. Employees are encouraged to bring a positive attitude and adaptability to their roles, contributing to a supportive and dynamic team environment.