LVMH Watches & Jewelry Customer Service Director

Tokyo • Japan

Thursday, August 28, 2025

LVMH Watches & Jewelry, a distinguished segment of the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovation in the luxury timepiece and jewelry sector. As an employer, LVMH offers a dynamic and prestigious environment, fostering growth and excellence across its diverse portfolio of brands, including TAG Heuer, Zenith, Hublot, Chaumet, Fred, and Bulgari.

1. Lead the Customer Service division within the CSL organization, ensuring alignment with brand strategies.
2. Develop and execute strategic plans for quality and productivity improvements.
3. Prepare and manage budgets, forecasts, and performance reports.
4. Establish and maintain effective communication and partnerships with brand representatives.
5. Coach, guide, and motivate Customer Service personnel, setting objectives and evaluating performance.
6. Oversee Customer Support Center operations to ensure high service levels.
7. Ensure After Sales Service quality and speed are industry-leading.

1. Minimum of 10 years of relevant experience in Project Management, Factory Management, or People Management.
2. Professional experience in the luxury business sector, preferably with international exposure.
3. Comprehensive understanding of Repair, Customer Service, and Manufacturing processes.

1. Strong analytical skills with the ability to develop actionable improvement plans.
2. Proficiency in project management, budgeting, and multi-tasking under tight deadlines.
3. Leadership capabilities in large-scale organizational settings.
4. Exceptional team-building and people management skills.
5. Effective presentation skills in both Japanese and English.

Minimum 10 years of experience in Project Management, Factory Management, or People Management, with a preference for international and luxury industry exposure.

LVMH provides a competitive benefits package, including opportunities for professional development and career advancement within its global network.

The culture at LVMH Watches & Jewelry is one of innovation, luxury, and excellence. Employees are encouraged to cultivate their skills and pursue growth opportunities within a supportive and prestigious environment.