LVMH Supply Chain Private Customer Service Intern

Moët Hennessy, a distinguished entity within the LVMH conglomerate, is renowned for its prestigious portfolio of wines and spirits, including illustrious names such as Moët & Chandon, Krug, Veuve Clicquot, and Hennessy. With a heritage deeply rooted in the world's most esteemed wine regions, the company is synonymous with excellence, tradition, and innovation.

1. Serve as the primary point of contact for customers, handling order intake and providing expert advice.
2. Develop and communicate commercial offers, including product listing and pricing, in collaboration with relevant departments.
3. Ensure premium service delivery by managing product availability and coordinating delivery conditions.
4. Listen to and address the needs of private clients within the company's capabilities.
5. Create and manage private client accounts.
6. Process orders for champagne, wines, spirits, and promotional items.
7. Coordinate product availability and supply planning.
8. Monitor delivery flows and manage invoicing.
9. Handle disputes and customer complaints.
10. Manage payments and follow up on accounting matters.
11. Collaborate and support team members within the private client division.
12. Manage joint offers and communicate insights to the customer service coordinator.

1. Currently enrolled in a business school with a focus on logistics or international trade.

1. Proficiency in English.
2. Strong listening and empathy skills.
3. Team-oriented mindset.
4. Ability to react swiftly and adapt to various tasks.
5. Excellent oral and written communication skills.
6. Priority management skills.
7. Familiarity with ERP systems.

No prior experience required; suitable for beginners.

Currently pursuing a degree in business with a specialization in logistics or international trade.

Opportunity to work in a prestigious company with exposure to luxury wine and spirits brands.

The company fosters a culture of excellence, blending heritage with innovation. It values collaboration, creativity, and a commitment to delivering premium service.