LVMH Supply Chain Internship - Private Customer Service

Moët Hennessy, a distinguished entity within the LVMH conglomerate, encompasses a portfolio of globally acclaimed wine and spirits brands, including Moët & Chandon, Krug, Veuve Clicquot, and Hennessy. These venerable houses, rooted in prestigious wine regions such as Champagne and Bordeaux, epitomize a legacy of excellence, seamlessly blending heritage with innovation.

1. Serve as the primary point of contact for customers, handling order intake and providing expert advice.
2. Develop and communicate commercial offers, including product listings and pricing, in collaboration with relevant departments.
3. Deliver premium service through proactive management of wine availability and delivery conditions.
4. Listen to and address the needs of private clients within the scope of company capabilities.
5. Create and manage private client accounts.
6. Process orders for champagne, wines, spirits, and promotional items.
7. Ensure product availability through supply planning coordination.
8. Monitor order flow from dispatch to delivery and invoicing.
9. Handle disputes and customer complaints efficiently.
10. Manage payments and accounting follow-ups.
11. Collaborate within the private client service team to support shared goals.
12. Coordinate joint offers and relay information to the customer service coordinator.

1. Enrollment in a business school with a focus on logistics or international trade.

1. Proficiency in English.
2. Strong listening and empathy skills.
3. Team-oriented mindset.
4. Adaptability and multitasking ability.
5. Excellent oral and written communication skills.
6. Priority management.
7. Familiarity with ERP systems.

No prior experience required; open to beginners.

Currently pursuing a degree in business, specializing in logistics or international trade.

Opportunity to gain hands-on experience in a leading luxury wine and spirits company.

Moët Hennessy fosters a culture of excellence and innovation, where heritage meets creativity. The company values teamwork, proactive problem-solving, and a commitment to delivering exceptional service.