LVMH Retail Supervisor

KENZO is a heritage Parisian Maison known for its playful, urban-infused approach to designer ready-to-wear. Under a contemporary creative direction, the brand interprets its founding codes for a post-digital clientele while operating within a global luxury fashion group. The retail organisation emphasises high standards of client service, visual identity and commercial excellence across its boutiques.

1. Act as a visible brand ambassador: instil passion for KENZO, embody the Maison’s DNA and model role‑model behaviour for the sales team.
2. Oversee in‑store visual merchandising and ensure all VM guidelines are implemented and maintained to brand standards.
3. Drive exemplary client service and the client journey, including proactive use of client books and after‑sales care to maximise loyalty.
4. Manage day‑to‑day sales activity: motivate the team to achieve and exceed sales targets, monitor KPIs and propose commercial action plans.
5. Control inventory and stock processes: ensure appropriate stock levels, conduct weekly rotating inventories and bi‑annual stock takes to minimise loss.
6. Analyse sales performance and market trends (UK RTW and leather goods), forecast demand and liaise with management on local commercial initiatives.
7. Lead people and HR processes: run monthly one‑to‑ones, conduct bi‑annual appraisals in conjunction with HR, support recruitment, training and succession planning.
8. Perform back‑office duties and governance: submit weekly reports, ensure compliance with company policies and maintain relationships with Head Office, HR and Finance.

1. Degree level education or equivalent.
2. Minimum five years’ experience in luxury retail, with at least three years’ experience managing people.
3. Strong commercial acumen with a proven track record of meeting sales targets and KPIs.
4. Thorough knowledge of UK retail legislation, store security procedures and Health & Safety requirements.
5. Excellent verbal and written communication skills; proven ability to coach and develop retail teams.

1. Microsoft Office
2. Lotus Notes
3. Visual merchandising
4. Client book management
5. Inventory control and stocktaking
6. Sales analysis and forecasting
7. KPI monitoring and reporting
8. People management and coaching
9. Knowledge of UK Retail Law and Health & Safety legislation

Minimum five years’ experience within luxury retail, including at least three years in a managerial or supervisory capacity with responsibility for sales performance, team development and stock control.

Degree level or above.

KENZO blends its founder’s playful, multicultural heritage with contemporary street sensibilities to create a progressive creative identity. The retail environment is client‑centric and fast‑paced, valuing strong teamwork, commercial rigour and exacting standards of visual and service excellence.