LVMH Customer Service Intern

LVMH Perfumes & Cosmetics, a distinguished entity within the LVMH Group, epitomizes luxury and elegance in the beauty sector. As a global leader in the luxury goods industry, LVMH is renowned for its commitment to excellence, innovation, and sustainability, offering an unparalleled portfolio of prestigious brands. LVMH Beauty Iberia is dedicated to fostering an inclusive and diverse workplace, celebrating unique talents and providing equal opportunities for all employees.

1. Assist the customer service team with administrative tasks.
2. Manage the reception of orders, record them in the system, and handle returns.
3. Facilitate communication and resolution of claims between the Commercial Team and the Customer Service department.
4. Ensure a high level of customer satisfaction by following up on customer inquiries.
5. Resolve routine customer issues independently, escalating complex queries to managers when necessary.

1. Vocational Training (FPGM or FPGS) in Business Administration and Management or Supply Chain. Bachelor's degree is a plus.
2. Fluent in Spanish and English (C1 level). Knowledge of French or other languages is advantageous.
3. Possibility of signing an agreement with a university for at least 6 months, full-time.

1. Enthusiastic, proactive, and a team player.
2. Methodical with strong management skills.
3. Organizational skills with attention to detail.
4. Sensitivity to the luxury and beauty sector.
5. Proficiency in Microsoft Office, particularly Excel. SAP knowledge is a plus.

Previous professional experience in customer service or supply chain is considered a plus.

Vocational Training in Business Administration and Management or Supply Chain. Bachelor's degree is a plus.

The internship offers a hybrid working mode, providing a blend of remote and in-office work experiences. It also presents an opportunity to gain practical experience in a leading luxury brand, with potential career growth within the LVMH Group.

LVMH Beauty Iberia is committed to nurturing a culture of diversity and inclusion, where each individual's unique talents are celebrated. The company promotes an integrative working environment, encouraging growth and innovation.