LVMH Perfumes & Cosmetics Customer Service Intern

Capelle aan den IJssel • Netherlands

Monday, January 13, 2025

LVMH Perfumes & Cosmetics, a division of the esteemed LVMH Group, is a global leader in the luxury sector, renowned for its prestigious brands such as Parfums Christian Dior, Guerlain, Givenchy, Kenzo, and Benefit. The company is committed to excellence and innovation, offering a dynamic and enriching environment for its employees.

1. Assist in the execution and facilitation of the commercial strategy for LVMH's cosmetics brands.
2. Collaborate within a small, dynamic multi-brand team.
3. Develop knowledge of customer service relationships with internal and external stakeholders.
4. Build an extensive network of internal and external contacts.
5. Enhance administrative and computer skills, including Word, Excel, and PowerPoint.
6. Gain insight into distribution and logistics processes for globally sold cosmetic brands.
7. Develop communication and editorial skills.
8. Improve time management, accuracy, and analytical skills.
9. Experience working within an international organization focused on the Benelux market.
10. Manage article databases and customer records in SAP and Excel.
11. Handle daily order, return, and delivery management.
12. Act as a point of contact for logistics processes.
13. Support sales teams and internal departments such as marketing, retail, training, and accounting.
14. Prepare sales and consumption analysis reports.

1. Minimum HBO level of education or equivalent.
2. Service-oriented with strong customer sensitivity.
3. Affinity with products, particularly fragrances and cosmetics.
4. Proficiency in Microsoft Excel.
5. Fluency in Dutch and English; knowledge of French is advantageous.
6. Strong analytical thinking.
7. Motivated and committed.
8. Proactive and independent.
9. Enthusiastic team player.
10. Decisive with strong organizational skills.

1. Customer service orientation
2. Product affinity in fragrances and cosmetics
3. Proficiency in Microsoft Excel
4. Fluency in Dutch and English
5. Analytical thinking
6. Proactivity
7. Team collaboration
8. Organizational skills

Beginner level experience is required.

Minimum HBO level of education or equivalent.

Opportunity to work with prestigious luxury brands and gain international exposure.

LVMH Perfumes & Cosmetics fosters a culture of innovation, collaboration, and excellence. The company values diversity and encourages a proactive and independent work ethic within a supportive team environment.