Customer Service Intern

LVMH Perfumes & Cosmetics is a leading global luxury group specializing in perfumes and cosmetics. The company is renowned for its prestigious brands, including Parfums Christian Dior, Guerlain, Givenchy, Kenzo, and Benefit.

1. Collaborate with the Customer Service team and report directly to the Customer Service Manager.
2. Participate in and facilitate the commercial strategy for cosmetics for LVMH brands.
3. Manage article databases and customer records in SAP & Excel.
4. Handle daily management of orders, returns, and deliveries.
5. Act as a point of contact for the logistics process.
6. Support sales teams and internal departments such as marketing, retail, training, and accounting.
7. Prepare sales and consumption analysis reports.

1. Minimum HBO level of education and thinking.
2. Service-oriented with customer sensitivity.
3. Affinity with products (fragrances & cosmetics).

1. Proficiency in Microsoft Excel.
2. Good command of Dutch and English; knowledge of French is a plus.
3. Analytical thinking.
4. Motivated and committed.
5. Proactive and independent attitude.
6. Enthusiastic team player.
7. Decisive with strong organizational skills.

Beginner

Opportunity to work in a small and dynamic multi-brand team.Build knowledge of customer service relationships with internal and external parties.Develop administrative and computer skills through internal courses.Gain insight into distribution and logistics processes.Develop communication and editorial skills.Enhance time management, accuracy, and analytical skills.Experience working within an international organization focused on the Benelux market.

The internship is located in Capelle aan den IJssel, Netherlands, offering a dynamic and international work environment within the luxury cosmetics sector.