LVMH Customer Service & Operations Coordinator

LVMH Perfumes & Cosmetics, a distinguished division within the LVMH conglomerate, stands as a paragon of luxury in the global market. Renowned for its prestigious brands such as Dior, Guerlain, Givenchy, and Kenzo, the company offers a unique blend of heritage and innovation. As an employer, LVMH is committed to fostering a dynamic and inclusive environment, providing unparalleled opportunities for professional growth within the luxury sector.

1. Receive and verify incoming goods, ensuring accurate recording of quantities and quality in the system.
2. Prepare customer orders with precision, adhering to luxury packaging standards and ensuring timely delivery.
3. Manage articles and client databases to maintain accuracy and accessibility.
4. Oversee daily management of sales and support orders, facilitating the distribution of luxury products.
5. Introduce and track files, manage returns, and uphold customer satisfaction.
6. Submit annual declarations to Fost+ & Valipac, contributing to corporate environmental responsibility.
7. Provide support to Maisons including Dior, Guerlain, Givenchy, and Kenzo, gaining exposure across the LVMH luxury portfolio.
8. Optimize logistics processes to enhance efficiency and customer satisfaction, collaborating closely with internal teams.
9. Identify and address potential customer service issues proactively, contributing to strategy development and implementation.

1. Strong administrative and digital skills, with proficiency in SAP, Excel, PowerPoint, and Word.
2. Excellent analytical and synthesis skills to support decision-making processes.
3. Ability to engage in enriching interactions with internal teams and external partners.
4. Capability to collaborate cross-functionally and mobilize various internal stakeholders.

Beginner level experience in customer service or operations within a luxury or related industry.

The position offers exposure to a leading luxury group, opportunities for professional development, and the chance to work in a dynamic, international environment.

LVMH fosters a culture of excellence, innovation, and inclusivity. Employees are encouraged to engage in cross-functional collaboration and are provided with opportunities to develop their skills in a supportive and dynamic environment.