LVMH Perfumes & Cosmetics Customer Experience Coordinator

Seoul • South Korea

Thursday, April 3, 2025

LVMH Perfumes & Cosmetics, a division of the esteemed LVMH Group, is renowned for its dedication to luxury and excellence in the beauty industry. As an employer, LVMH Beauty Korea offers a dynamic and innovative environment, fostering a culture of creativity and collaboration. The company is committed to providing exceptional customer experiences and maintaining its prestigious reputation in the global market.

1. Provide professional, timely, and accurate responses to customer inquiries across various channels including phone, email, and digital platforms such as e-Retail, Kakao, and Naver.
2. Handle inquiries related to product information, orders, promotions, and delivery, ensuring a high level of customer satisfaction.
3. Manage customer complaints and claims in accordance with internal policies, coordinating with relevant departments to resolve complex or sensitive issues.
4. Proactively update and enhance FAQ content based on recurring inquiries and common issues to improve response consistency and efficiency.
5. Monitor consumer issues that may pose reputational or operational risks, and promptly escalate critical matters to brand teams and internal stakeholders.
6. Support proactive issue management and suggest improvements to internal processes that may impact customer experience.
7. Collaborate closely with CX Specialists and CX Manager to align on communication strategy and manage high-impact customer situations.
8. Manage key customer service processes such as returns, exchanges, and delivery-related requests to ensure smooth daily operations.
9. Accurately log customer interactions and maintain organized documentation in accordance with data entry and filing standards.
10. Collect and analyze customer inquiry and claim data to generate regular internal reports, identifying trends and operational insights.
11. Provide feedback and insights based on VOC (Voice of Customer) analysis to support service quality improvement.
12. Contribute to enhancing NPS and other customer experience indicators through data-driven action planning and continuous follow-up.

1. 1-3 years of experience in customer service or a related field.

1. Excellent communication and interpersonal skills.
2. Proactive, open-minded, and eager to learn with a strong sense of ownership.
3. Highly organized and able to manage multiple tasks and priorities under pressure.
4. Strong team player with the ability to collaborate across departments and build internal alignment.
5. Solid understanding of e-commerce operations and customer service processes.

Beginner level experience in customer service or a related field is required.

LVMH Beauty Korea offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

LVMH Beauty Korea fosters a culture of innovation and excellence, encouraging employees to thrive in a collaborative and fast-paced environment. The company values creativity, teamwork, and a commitment to delivering exceptional customer experiences.