LVMH Perfumes & Cosmetics Customer Experience Assistant

Seoul • South Korea

Sunday, January 5, 2025

LVMH Perfumes & Cosmetics, a distinguished division within the LVMH conglomerate, is renowned for its exquisite range of luxury fragrances and beauty products. As an employer, LVMH offers an environment that fosters innovation and excellence, providing employees with the opportunity to contribute to a legacy of luxury and refinement.

1. Respond to customer and internal stakeholder inquiries regarding products, purchases, and delivery information, ensuring timely and accurate communication.
2. Handle customer claims in accordance with internal guidelines and procedures.
3. Capture relevant data for the customer information database to determine the nature of customer contacts.
4. Provide answers to customer inquiries on Q&A boards daily, ensuring up-to-date information is maintained across various online sales platforms.
5. Summarize customer contact data to analyze inquiry volume and trends for assigned channels and brands.
6. Review and revise product information guidelines as needed.
7. Perform general administrative functions and provide support as required.

1. 0-1 years of experience in customer experience roles preferred
2. Experience in a call center environment preferred
3. Ability to work under pressure
4. Strong organizational skills and ability to multitask

1. Strong interpersonal and communication skills
2. Open-minded and proactive attitude
3. Agility in handling multiple tasks

Minimum of 3 years of relevant experience required.

This position offers the opportunity to work within a prestigious luxury brand, gaining valuable experience in the perfumes and cosmetics industry.

LVMH Perfumes & Cosmetics is committed to cultivating a culture of excellence and innovation. Employees are encouraged to bring their unique perspectives and creativity, contributing to the brand's legacy of luxury and refinement.