Customer Experience Assistant

LVMH Perfumes & Cosmetics is a leading luxury goods company specializing in the creation and distribution of high-end perfumes and cosmetics. Known for its commitment to quality and innovation, the company operates globally, offering a diverse range of products that cater to a sophisticated clientele.

1. Operate daily tasks of answering and following up on customer inquiries about products and services with professional knowledge.
2. Respond to customer and internal stakeholder calls and emails regarding products, purchases, and delivery information.
3. Handle customer claims in accordance with internal guidelines and procedures.
4. Determine the nature of customer contacts and capture relevant data for the customer information database.
5. Provide answers to customer inquiries on Q&A boards daily and ensure up-to-date information is maintained across various online sales platforms.
6. Summarize customer contact data on inquiry volume and trends for assigned channels and brands.
7. Review and revise materials on product information guidelines as needed.
8. Perform general administrative functions and provide support as required.

1. 0-1 years of relevant customer experience working experience preferred
2. Minimum 3 years of experience required

1. Strong interpersonal and communication skills
2. Open-minded and proactive attitude
3. Ability to work under pressure
4. Well-organized, multi-tasking, agile

Call center environment work experience is preferred.

This is a 1-year contract position.

The role is based in Seoul, South Korea, within a dynamic and fast-paced environment that values professionalism and customer satisfaction.