LVMH Operations Internship

LVMH Hotel Management, a prestigious entity within the LVMH conglomerate, is renowned for its unparalleled luxury and commitment to excellence in the hospitality sector. As part of the world's leading luxury goods group, LVMH Hotel Management offers a unique opportunity to work within a dynamic and innovative environment that values creativity, quality, and customer satisfaction.

1. Develop and adapt management tools for newly opening properties.
2. Assist Department Directors and General Management in creating processes, tools, and associated analyses.
3. Create guest-facing documents related to the customer journey, such as client correspondence, waivers, nature guides, activity portfolios, and room directories.
4. Participate in the configuration and reporting of operational tools like Seven Rooms, Concierge Organizer, Opera, and Knowcross.
5. Engage in various projects related to customer experience, including sourcing Operating Supplies & Equipment, renovation projects, and innovations in the customer journey.
6. Monitor, analyze, and periodically report on quality KPIs, including mystery visit reports by external audit Leading Quality Assurance, NPS, and Guest Satisfaction.
7. Ensure the follow-up and improvement of the customer experience portfolio.
8. Provide occasional support in responding to customer comments (e-reputation and surveys).

1. Currently pursuing a Master's degree in hospitality management or a related field.
2. Previous experience in Accommodation Departments (Front Office, Guest Relations) is highly valued.

1. Proficiency in English (C1 level expected) and French.
2. Expertise in Microsoft Office, especially Excel (pivot tables).
3. Strong analytical skills, attention to detail, and excellent writing abilities.
4. Autonomy and initiative.
5. Excellent time management and organizational skills.
6. Team spirit and a passionate character.

Entry-level, suitable for students with some prior experience in hospitality departments.

Pursuing a Master's degree in hospitality management or equivalent university program.

Internship must be part of an academic program agreement.

LVMH Hotel Management fosters a culture of innovation, excellence, and luxury, where employees are encouraged to bring their passion and creativity to the forefront. The company values teamwork and offers a supportive environment that nurtures professional growth and development.