LVMH Jewelry Repair Operations Manager

LVMH, a global leader in luxury goods, encompasses a prestigious portfolio of brands in the watches and jewelry sector. As an employer, LVMH is renowned for its commitment to excellence, innovation, and the cultivation of talent, offering a dynamic environment for professional growth.

1. Oversee the management of repair items from acceptance to completion, including quotations and progress tracking.
2. Perform data entry into the system, including customer and product information, repair requests, and delivery dates.
3. Conduct product inspections, coordinate parts ordering, and manage shipping logistics.
4. Handle email correspondence with international headquarters.
5. Maintain frequent communication with technicians to ensure repair quality and efficiency.
6. Serve as the primary contact for inquiries related to jewelry products, repairs, and online purchases.
7. Manage internal and external after-sales service inquiries.

1. Minimum 3 years of experience in a relevant field.
2. Experience handling jewelry or in luxury brands, hotels, airlines, or department stores.
3. Basic proficiency in English for reading, writing, and email communication.
4. Thorough understanding of compliance and regulatory adherence.

1. Proficiency in administrative tasks and PC applications such as SAP, Excel, Teams, and Outlook.
2. Ability to touch-type and manage screen operations during calls.
3. Familiarity with handling precision machinery and jewelry.
4. Strong organizational and multitasking skills.

Minimum 3 years of experience in jewelry handling or related luxury service industries.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development within a leading luxury group.

LVMH fosters a collaborative and innovative workplace culture, encouraging employees to embrace challenges and contribute to the brand's legacy of luxury and excellence. The company values open communication, teamwork, and a proactive approach to problem-solving.