LVMH Head of IT Operations

Paris • France

Tuesday, March 4, 2025

LVMH, a global leader in luxury goods, offers a dynamic and innovative working environment. As part of the LVMH Group, employees benefit from the prestige and resources of a conglomerate that encompasses over 70 distinguished brands across fashion, cosmetics, and more. The company is renowned for its commitment to excellence, creativity, and sustainability, making it a sought-after employer in the luxury sector.

1. Oversee partnerships with IT service providers, ensuring stability amidst recent partner changes.
2. Ensure adherence to ITIL processes (incident, problem, request, change) across service providers.
3. Manage and develop the ITSM ServiceNow platform.
4. Coordinate IT process committees, including the Change Advisory Board (CAB).
5. Propose continuous improvements to enhance operational quality, resilience, and incident resolution speed.
6. Maintain operational readiness of infrastructure and applications, ensuring comprehensive and up-to-date documentation.
7. Manage server/OS, database, and middleware obsolescence, regular patching, and vulnerability remediation.
8. Ensure system backups and manage disaster recovery and business continuity plans.
9. Handle production incidents, crises, and communicate effectively with end users and top management.
10. Provide reporting on operational activities.
11. Lead and coordinate internal teams, ensuring seamless collaboration with other departments.

1. Engineering degree in Computer Science or equivalent.
2. Minimum of 7 years of experience, with at least 5 years in a similar operational management role in a demanding environment.
3. Strong general IT knowledge (Infrastructure/Cloud, Network, Applications) with a focus on Operations and architectural principles.
4. Ability to manage a small internal team and oversee outsourced services with a partnership mindset.
5. Commitment to continuous improvement and excellence.
6. Pragmatic approach with strong rigor and adherence to key processes and organizational principles.
7. Excellent teamwork skills in a matrix environment, with the ability to interact with application, technical, and security teams.
8. Strong personal commitment and ability to support teams beyond mere delegation.

1. Excellent organizational and synthesis skills.
2. Strong interpersonal and written communication skills.
3. Proficiency in English (minimum B2 level).
4. ITIL Foundation certification.
5. Rigor and responsiveness.

A minimum of 5 years in a similar role managing IT operations in a high-demand environment.

Engineering degree in Computer Science or equivalent.

Employees at LVMH enjoy a comprehensive benefits package, including opportunities for professional development, access to exclusive events, and a collaborative work environment that fosters innovation and creativity.

LVMH fosters a culture of excellence, innovation, and collaboration. The company values creativity, sustainability, and diversity, providing a supportive environment where employees can thrive and contribute to the legacy of luxury and craftsmanship.