LVMH Fragrance Brands Retail Performance and Operations Project Manager

Levallois-Perret • France

Wednesday, December 18, 2024

LVMH Fragrance Brands, a distinguished entity within the LVMH conglomerate, encompasses two iconic beauty houses: Parfums Givenchy and KENZO Parfums. These brands are renowned for their unique savoir-faire and heritage in fragrance, makeup, and skincare. As an employer, LVMH Fragrance Brands offers a dynamic environment where creativity and entrepreneurial spirit are nurtured, supported, and empowered, all while upholding the highest standards of operational excellence shared across the LVMH ecosystem.

1. Define and evolve quantitative and qualitative retail performance indicators.
2. Implement relevant dashboards for various stakeholders including Global HQ, Local HQ, Area Managers, and Beauty Consultants.
3. Support markets in understanding and utilizing performance indicators and dashboards.
4. Conduct regular and ad-hoc retail performance analyses in collaboration with Business Analysis teams.
5. Monitor market adoption of annual commercial animation plans, including product launches, training, and commercial objectives.
6. Coordinate and support change management in deploying sales and customer service tools.
7. Gather and address operational needs from market teams to enhance task efficiency, customer service, and revenue growth.
8. Collaborate with support functions to tailor guidelines to local retail team needs.
9. Develop tools and processes to streamline retail operations and ensure issue escalation.
10. Draft, update, and disseminate retail processes for back-office task management.
11. Implement tools and processes to measure customer satisfaction and support markets in action plan development.
12. Define in-store service policies based on store typologies and assess business relevance.
13. Coordinate loyalty program deployment within retail teams and monitor KPI adherence.
14. Support markets in implementing and utilizing clienteling tools.
15. Centralize and structure market feedback to improve customer experience.
16. Contribute to defining retail career paths and associated job descriptions.
17. Assist in developing a compensation policy for retail staff.
18. Relay training needs to headquarters for service, technical, and managerial skills.
19. Create tools and guidelines for team animation and management rituals.
20. Provide close and regular support to retail market contacts.
21. Facilitate workshops or seminars to share best practices.
22. Organize and participate in annual conferences.

1. Minimum of 8 years of experience in retail performance and operations within a cosmetic or luxury brand.
2. Experience with a retailer is advantageous.
3. Operational in-store experience is a plus.

1. Entrepreneurial spirit with strong adaptability.
2. Organizational skills with pragmatic vision structuring.
3. Business and results-oriented mindset.
4. Analytical and synthetic thinking.
5. Enthusiastic with excellent interpersonal skills.
6. Ability to persuade and tailor communication effectively.
7. Proficiency in French and English; knowledge of Chinese, Arabic, or Spanish is a plus.

Minimum of 8 years in a similar role within the cosmetic or luxury industry.

Master's degree or equivalent.

The position offers opportunities for remote work and the chance to work within a prestigious luxury conglomerate, fostering professional growth and development.

LVMH Fragrance Brands fosters a culture of determination, agility, realism, and empathy. Employees are encouraged to embody these values daily, promoting a collaborative and innovative work environment that supports personal and professional growth.