LVMH Customer Service Assistant

LVMH Fragrance Brands, a distinguished division within the LVMH conglomerate, serves as a nurturing ground for brands and talents alike. With a rich couture heritage, its two iconic houses, Parfums Givenchy and Kenzo Parfums, operate across three pivotal domains: Fragrance, Makeup, and Skincare. The company offers a unique platform for entrepreneurial spirits eager to craft unparalleled olfactory and sensory experiences in the beauty realm.

1. Manage and balance order preparation workload.
2. Ensure capacity for national and international shipments.
3. Organize transportation pooling.
4. Prepare shipping documents.
5. Monitor and follow up on reception and shipping schedules.
6. Handle customer complaints.
7. Track product returns and disposals.
8. Analyze stock management anomalies.

1. Successful experience in international sales administration or a recent graduate with a BTS or bachelor's degree in international trade.

1. Excellent interpersonal skills for effective communication with various stakeholders.
2. Ability to propose initiatives for continuous improvement.
3. Fluent in English, both spoken and written.
4. Proficiency in office tools (Word, Excel, PowerPoint, SAP is a plus) and a keen interest in innovative IT technologies.
5. Organized with intellectual curiosity towards products and market, and a genuine appreciation for the enchanting world of cosmetics.

Entry-level position suitable for recent graduates or individuals with some experience in international sales administration.

BTS or Bachelor's degree in International Trade.

The position offers a hybrid working mode, allowing flexibility between remote and on-site work.

The company fosters a culture of DARE—Determination, Agility, Realism, Empathy—redefining beauty standards by incubating innovative high-perfumery projects through its New Ventures activity, placing talents at the heart of creativity.