LVMH Customer Service Assistant

LVMH Fragrance Brands, a distinguished division within the LVMH Group, stands as a beacon for nurturing and accelerating both brands and talent. With a rich couture heritage, the houses of Parfums Givenchy and Kenzo Parfums operate across three pivotal axes: Fragrance, Makeup, and Skincare. This environment offers a unique platform for entrepreneurial minds eager to craft singular olfactory and sensory experiences within the beauty industry.

1. Manage and streamline order preparation workload
2. Ensure national and international shipping capacities
3. Organize transportation consolidation
4. Prepare shipping documents
5. Monitor and track reception and shipping schedules
6. Handle customer complaints
7. Oversee product returns and disposals
8. Analyze stock management discrepancies

1. Successful experience in international sales administration or a recent graduate with a BTS or Bachelor's degree in International Trade

1. Excellent interpersonal skills for effective communication with diverse stakeholders
2. Ability to propose initiatives for continuous improvement
3. Fluent in English, both spoken and written
4. Proficient in office tools (Word, Excel, PowerPoint, SAP is a plus)
5. Strong interest in innovative IT technologies
6. Organized with intellectual curiosity towards products and market
7. Genuine appreciation for the enchanting world of cosmetics

Beginner

BTS or Bachelor's degree in International Trade

The position offers a hybrid working mode, providing flexibility and a balanced work-life integration.

Driven by the DARE culture—Determination, Agility, Realism, Empathy—LVMH Fragrance Brands redefines beauty standards by incubating innovative high-perfumery projects through its New Ventures activity, placing talent at the heart of creativity.