LVMH Fragrance Brands Customer Service Assistant

Beauvais • France

Wednesday, January 1, 2025

LVMH Fragrance Brands, encompassing Parfums Givenchy and Kenzo Parfums, is a distinguished entity within the LVMH conglomerate, renowned for its commitment to excellence and innovation in the luxury fragrance and cosmetics industry. As part of the world's leading luxury goods group, LVMH Fragrance Brands offers a dynamic and international work environment that values creativity, diversity, and professional growth.

1. Ensure impeccable service levels by adhering to client deadlines.
2. Control commercial and logistical documents from order registration to final delivery, in accordance with internal procedures.
3. Receive and enter orders, coordinating portfolio follow-up with sales teams.
4. Compile and monitor shipping dossiers to ensure billing accuracy.
5. Organize deliveries with freight forwarders and/or carriers.
6. Manage customer complaints and product returns.

1. Successful experience in international sales administration or a recent graduate with a degree in international business.

1. Excellent interpersonal skills for effective communication with various stakeholders.
2. Ability to propose initiatives for continuous improvement.
3. Proficiency in ERP SAP system.
4. Fluent in English (B2-C1 level), with strong verbal and written communication skills.
5. Proficient in office tools (Word, Excel, PowerPoint) with a keen interest in innovative IT technologies.
6. Exceptional organizational skills, intellectual curiosity about products and market, and a genuine appreciation for the cosmetics industry.

Minimum of 3 years in a relevant field.

Bachelor's degree in International Business.

Hybrid working mode offering flexibility and work-life balance.

The company fosters a culture of excellence, creativity, and diversity, encouraging employees to thrive in a collaborative and innovative environment. LVMH Fragrance Brands values passion for the luxury industry and supports professional development and career progression.