Customer Service Assistant

LVMH Fragrance Brands, encompassing Parfums Givenchy and Kenzo Parfums, is a prestigious name in the luxury fragrance industry, known for its commitment to exceptional customer service and high-quality products.

1. Ensure impeccable service levels by meeting client deadlines.
2. Control commercial and logistical documents from order registration to final delivery, in accordance with internal procedures.
3. Receive and enter orders, coordinating portfolio follow-up with sales teams.
4. Compile and track shipping files to ensure billing.
5. Organize delivery with freight forwarders and/or carriers.
6. Manage customer complaints and product returns.

1. Successful experience in international sales administration or a recent graduate with a degree in international commerce.

1. Excellent interpersonal skills for effective communication with various stakeholders.
2. Ability to propose initiatives for continuous improvement.
3. Proficiency in ERP system SAP.
4. Fluent in English (B2-C1 level), capable of communicating effectively both orally and in writing.
5. Good command of office tools (Word, Excel, PowerPoint) and a strong interest in innovative IT technologies.
6. Impeccable organization, intellectual curiosity about products and market, and a genuine appreciation for the enchanting world of cosmetics.

Minimum 3 years

Hybrid working mode.

Located in Beauvais, France, the company fosters a dynamic and international work environment, encouraging a passion for cosmetics and luxury products.