LVMH CRM & eCommerce Intern

LVMH Fragrance Brands, a prestigious division within the LVMH conglomerate, is renowned for its dedication to excellence and innovation in the luxury perfumes and cosmetics sector. As part of LVMH, the world's leading luxury goods group, the brand offers unparalleled opportunities for growth and development in a dynamic and sophisticated environment.

1. Assist in planning and executing the monthly CRM calendar for both brands, ensuring alignment with brand guidelines and covering product launches and key consumer promotions.
2. Create campaigns on Salesforce Marketing Cloud, including asset creation, translation, HTML template development, audience targeting, and email distribution.
3. Coordinate with the HQ CRM department for reporting and content validation.
4. Provide direct support to the Loyalty Program, offering premium activations to VIP customers and coordinating localized campaigns.
5. Assist El Corte Ingles field teams with CRM objectives, clientelling, and loyalty gifts.
6. Conduct training for Beauty Consultants through seminars and communications to address needs and technical issues, maintaining CRM as a priority at points of sale.
7. Support the implementation of automated Customer Journeys for POS and Ecommerce databases.
8. Monitor Givenchy and Kenzo's CRM activations, providing monthly reports and data extraction.
9. Assist in executing e-commerce strategies for Givenchybeauty.com, coordinating with HQ teams for product and commercial launches.
10. Ensure a superior D2C brand experience on Givenchybeauty.com by maintaining website content, product assortment, and functionality according to brand and market standards.
11. Report on website performance against KPIs such as sales, traffic, and customer base.
12. Analyze competitors' digital presence and marketing campaigns to compile best practice benchmarks for Ecommerce and CRM.

1. Bachelor's degree in Business Administration or Marketing.
2. Minimum of 6 months experience in Ecommerce and CRM.
3. Possibility of signing an agreement with a university for at least 6 months, full-time.

1. Fluent in English (C1 level); proficiency in French or other languages is advantageous.
2. Proficient in Microsoft Suite.
3. Knowledge of Salesforce Marketing Cloud and Salesforce Commerce Cloud.
4. Familiarity with Photoshop and Power BI is beneficial.

At least 6 months of professional experience in CRM and eCommerce.

Bachelor's degree in Business Administration or Marketing.

The internship offers a unique opportunity to gain hands-on experience in the luxury sector, working with a leading global brand. Interns will benefit from exposure to industry best practices and the potential for future career advancement within the LVMH group.

LVMH Fragrance Brands fosters a culture of innovation, creativity, and excellence. The company values diversity and encourages a collaborative environment where employees are empowered to contribute to the brand's success and growth.