LVMH Customer Support Specialist

LVMH, a global leader in luxury goods, encompasses a diverse portfolio of prestigious brands, including its Watches & Jewelry division. Renowned for its commitment to excellence and innovation, LVMH offers a dynamic and enriching work environment, fostering growth and creativity among its employees.

1. Serve as the primary contact for inquiries related to the repair of watches and jewelry, providing detailed information on repair acceptance, timelines, and costs.
2. Address customer inquiries regarding products, functioning as a customer service center.
3. Act as the internal point of contact for after-sales service inquiries.
4. Handle incoming communications from end-users, retail partners, boutiques, and internal wholesale departments.
5. Input customer and product information into the SAP system, ensuring accurate record-keeping of repair statuses and invoicing.
6. Sort and manage documentation and mail related to repair processes.
7. Respond to e-commerce related inquiries and coordinate with the Swiss headquarters.

1. Minimum of 3 years of customer service experience, preferably within luxury, hospitality, or retail sectors.
2. Basic proficiency in English for reading and writing, with verbal communication skills considered an advantage.
3. Understanding of compliance and ability to adhere to regulations.
4. Familiarity with office software and systems, including Salesforce, SAP, Excel, and Notes.
5. Ability to perform blind typing while managing calls.

1. Open and collaborative mindset, with a proactive approach to challenges.
2. Positive attitude and adaptability to irregular situations.
3. Polite and courteous interaction with diverse departments and individuals.
4. Interest in luxury brands and anticipation of affluent clientele needs.
5. Team-oriented with the ability to balance customer and staff interactions.

Minimum 3 years of experience in customer service, preferably in luxury, hospitality, or retail sectors.

Employees enjoy a comprehensive benefits package, including access to exclusive training programs, opportunities for career advancement within the LVMH group, and a supportive work environment that values innovation and excellence.

LVMH fosters a culture of creativity, excellence, and innovation. The company values diversity and encourages a collaborative environment where employees are empowered to contribute to the brand's legacy of luxury and quality.