LVMH Customer Support Specialist

Tokyo • Japan

Monday, November 10, 2025

As a distinguished entity within the luxury fashion conglomerate, the Watches & Jewelry division is renowned for its exquisite craftsmanship and unparalleled service. This division, part of a globally recognized parent company, offers a dynamic and prestigious environment for professionals dedicated to excellence in the luxury sector.

1. Serve as the primary contact for inquiries related to watch and jewelry repairs, including repair acceptance, explanation of contents, delivery timelines, and cost information.
2. Handle customer inquiries related to products, acting as the customer center function.
3. Manage internal inquiries related to after-sales service.
4. Receive calls from end-users, watch retailers, boutiques, and internal wholesale departments, providing first-line response to customer inquiries.
5. Input customer and product information (product number, serial) into the SAP system.
6. Verify receipt of repair watches and invoices, summarize repair status, and input into the system.
7. Perform administrative tasks such as sorting documents and mail.
8. Address product-related inquiries for e-commerce and coordinate with the Swiss headquarters.

1. Minimum of 3 years of customer service experience, including customer service and sales experience.
2. Experience in customer support (call center) is not mandatory if there is experience in hospitality, airlines, luxury brands, or department stores.
3. Experience serving affluent clients in any industry is acceptable.

1. Basic English reading and writing skills are mandatory, with verbal communication skills being advantageous.
2. Comprehensive understanding of compliance and ability to adhere to regulations.
3. Basic office processing abilities and PC skills, with proficiency in Salesforce, SAP, Excel, and Notes.
4. Ability to perform blind touch typing, operating screens while on calls.
5. Familiarity with precision machinery such as watches and jewelry, with training provided for claim handling.

A minimum of 3 years in customer service roles, with preference for experience in luxury or high-end service environments.

The position offers a competitive benefits package, including opportunities for professional development within the luxury sector.

The workplace culture is characterized by an open and collaborative spirit, encouraging proactive engagement with challenges. Employees are expected to maintain a positive attitude and demonstrate flexibility in handling diverse cases, fostering a courteous and respectful environment.