LVMH Customer Support Center Brand Ambassador

Tokyo • Japan

Monday, December 8, 2025

LVMH, a global leader in luxury goods, encompasses a diverse array of prestigious brands. Among them, Chaumet stands out for its illustrious heritage in jewelry and watchmaking. As part of LVMH Watches & Jewelry Japan, Chaumet offers a dynamic work environment where innovation and tradition converge, providing employees with unparalleled opportunities to excel in the luxury sector.

1. Serve as the primary contact for customer inquiries via phone and email, ensuring efficient and professional communication.
2. Manage repair requests for Chaumet watches and jewelry, including intake, process explanation, timeline provision, and cost notification.
3. Function as a specialized customer center for product inquiries, including stock availability.
4. Resolve customer complaints with professionalism and empathy as the initial point of contact.
5. Provide internal inquiry support regarding after-sales services to boutique and office teams.
6. Accurately input customer and product information into the ERP system, including repair and billing verification.
7. Perform administrative tasks such as document organization and mail handling.
8. Participate in outbound call initiatives for various campaigns, promoting brand messages and specific offers.
9. Engage in clienteling and sales-oriented calls, understanding payment processing methods to facilitate transactions.
10. Handle inquiries via live chat and manage e-commerce-related queries, including order status and website navigation.
11. Process sales calls through a dedicated phone order system, enabling direct purchase completion by customers.

1. Minimum of 2 years of customer service experience, preferably in luxury sectors such as high-end hotels, airlines, or department stores.
2. Basic proficiency in English, with essential reading and writing skills; verbal communication skills are advantageous.
3. Understanding of compliance principles and ability to adhere to company regulations in all customer interactions.
4. Technical proficiency with office software and PC skills; experience with Salesforce, Proconcept, SAP, and Excel is beneficial.

1. Exceptional communication and interpersonal skills, including active listening and clear expression.
2. Customer-centric approach with the ability to anticipate and meet the unique needs of affluent clients.
3. Collaborative team player with a strong spirit of cooperation and support.
4. Positive and professional attitude, reflecting the prestige of a luxury brand.
5. Familiarity with luxury brands, jewelry products, and services, with the ability to engage in storytelling.
6. Problem-solving and decision-making skills to effectively resolve customer issues.
7. Ability to quickly learn and retain extensive product and service information.

Minimum 3 years of relevant experience.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and exclusive discounts on luxury products.

LVMH fosters a culture of excellence, innovation, and respect, where employees are encouraged to develop their skills and contribute to the brand's legacy. The workplace environment is collaborative and dynamic, reflecting the luxury and sophistication of the products.