LVMH Customer Service Assistant

LVMH Fragrance Brands, a distinguished entity within the LVMH Group, serves as a dynamic incubator and accelerator for both brands and talents. With a rich couture heritage, the houses of Parfums Givenchy and Kenzo Parfums operate across three pivotal sectors: Fragrance, Makeup, and Skincare. The company offers a unique platform for entrepreneurial minds eager to craft distinctive olfactory and sensory experiences in the beauty domain. Driven by a culture of Determination, Agility, Realism, and Empathy (DARE), LVMH Fragrance Brands continuously redefines beauty standards through innovative high-perfumery projects.

1. Manage and process international order portfolios in compliance with internal procedures and regulations.
2. Support the Customer Service Coordinator in overseeing international subcontracting flows.
3. Receive and input firm customer orders, resolving any issues related to credit, quotas, pricing, stock availability, and product details.
4. Validate orders for delivery and monitor portfolio progress.
5. Communicate stock availability to clients and the sales team, including acknowledgments and pro forma invoices.
6. Handle customer complaints and manage product returns and disposals.
7. Ensure high-quality service and prompt order processing.
8. Balance workload for order preparation and ensure adequate capacity for national and international shipments.
9. Organize transport pooling and edit shipping documents.
10. Create and track shipping dossiers, including invoices and transport documents.
11. Manage documentation related to order tracking, ensuring compliance with commercial and logistical documents from order entry to final delivery.
12. Analyze stock management anomalies for optimization.

1. Currently pursuing a BTS or Bachelor's degree in International Trade.

1. Proficiency in English (B2-C1 level), with strong oral and written communication skills.
2. Excellent command of office tools (Word, Excel, PowerPoint); familiarity with SAP is advantageous.
3. Strong organizational skills and intellectual curiosity about products and market trends.

Beginner level experience required.

Currently pursuing a BTS or Bachelor's degree in International Trade.

Full-time apprenticeship position with opportunities to gain valuable experience in a leading luxury brand.

LVMH Fragrance Brands fosters a culture of innovation and creativity, encouraging employees to embrace entrepreneurial spirit within the beauty industry. The company values determination, agility, realism, and empathy, creating an environment where talents are nurtured and new projects are incubated.