LVMH Trilingual Customer Relations Specialist

LVMH Client Services, a division of the world-renowned LVMH Group, is dedicated to delivering exceptional remote customer service. Established in 2017, it enhances the digital customer experience across the luxury sector. As part of the prestigious LVMH conglomerate, the team represents 20 distinguished brands, offering a dynamic and multicultural work environment.

1. Serve as the primary point of contact for customers seeking information about store availability and reservations.
2. Provide expert advice to clients by presenting tailored product and service options.
3. Guide customers in navigating partner brand websites to assist in product or service searches.
4. Deliver personalized customer experiences by showcasing iconic brand models and conducting sales ceremonies.
5. Facilitate online order completion for clients.
6. Uphold luxury brand standards and ensure excellence in customer interactions.
7. Identify customer needs and propose complementary products.
8. Focus on solution-oriented post-sales service and manage after-sales claims resolution.
9. Foster customer loyalty through personalized interactions, courtesy calls, and exclusive event invitations.
10. Engage with customers who have expressed dissatisfaction to address and resolve issues.

1. Fluency in English, French, and German (CEFR level C1)
2. Strong written and verbal communication skills
3. Proficiency in using digital tools and platforms

1. Passion for luxury industry
2. Ability to thrive in multicultural environments
3. Excellent interpersonal skills

Minimum of 3 years in a customer service or related role, preferably within the luxury sector.

The role offers a work environment prioritizing employee well-being, located in Neuilly-sur-Seine. Employees benefit from a multicultural setting with colleagues from 34 nationalities and 12 languages spoken.

LVMH Client Services fosters a culture of excellence, humility, and passion for luxury. The workplace is characterized by its commitment to employee well-being and a rich multicultural environment, encouraging personal and professional growth.