LVMH Bilingual Customer Advisor

Paris • France

Tuesday, February 24, 2026

LVMH, a global leader in luxury goods, encompasses a wide array of prestigious brands and is renowned for its commitment to excellence and innovation. As part of the LVMH group, LVMH Client Services serves as a center of contact excellence, providing unparalleled customer service across the group's distinguished Maisons.

1. Act as an ambassador for LVMH Maisons, welcoming clients with a luxury posture and aiming for operational excellence.
2. Respond to client inquiries through various contact channels including phone, email, chat, and social media.
3. Provide personalized advice by presenting iconic models from each Maison.
4. Assist clients with their online order placements.
5. Proactively contribute to sales promotion by advising clients on product offerings.
6. Manage client files in accordance with Maison guidelines.
7. Handle post-sale complaint resolutions.
8. Participate in loyalty campaigns.

1. Minimum of a Bac+2 degree (BTS MUC, BTS NRC, DUT TC) or a university degree, or a Bac+3 to 5 in fields such as literature, languages, humanities, or art history.

1. Bilingual proficiency in French and English (CEFR level C1); a third language is advantageous.
2. Strong enthusiasm for multicultural environments and luxury values.
3. Exceptional interpersonal and communication skills.
4. Excellent writing skills and proficiency with dedicated IT tools.

Entry-level position suitable for beginners.

Minimum Bac+2 or equivalent in relevant fields.

The position offers a one-year professionalization or apprenticeship contract with alternating training at EMA SUP Paris and practical experience at LVMH Client Services. The training is fully covered for the apprentice.

LVMH fosters a culture of excellence, innovation, and diversity, recognizing and nurturing talent across its global network. The company values a multicultural environment and is dedicated to providing exceptional service and craftsmanship.