Louis Vuitton Universe Manager

Singapore • Singapore

Saturday, March 15, 2025

Louis Vuitton, a prestigious name within the Fashion & Leather Goods sector, is a part of the globally renowned LVMH conglomerate. As an employer, Louis Vuitton is synonymous with luxury, innovation, and excellence, offering a dynamic and inspiring environment for professionals seeking to advance their careers in the luxury fashion industry.

1. Develop Managers to ensure their teams deliver the Louis Vuitton brand experience to every client, providing consistent coaching and identifying development and training needs.
2. Identify, recruit, and develop talents while securing succession plans in collaboration with the Store Director.
3. Set individual and team goals, and sales targets; proactively assess and manage performance against expectations.
4. Manage and motivate the team to drive business, create a positive and harmonious work environment, and foster cooperation between Managers.
5. Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action.
6. Support the team in building long-term client relationships, leveraging all clienteling tools.
7. Establish a client-centric mindset in-store to ensure the highest level of client experience and support the expert advisors in acting as style advisors to their clients.
8. Communicate and inspire the team on corporate strategy and relevant business information through animation of morning briefings or training.
9. Develop the business of the Universe by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
10. Define and implement action plans to boost business and maximize product performance, leveraging visual merchandising, client development, retail support, and learning, communications.
11. Be aware of the competitive landscape and suggest actions and recommendations.
12. Work with Merchandising and Supply Chain to ensure the store has the right product mix at all times based on market needs.
13. Act as a role model demonstrating sales leadership to the team, supporting them with their own sales, fostering cross-selling and client repurchase.
14. Build and develop own client portfolio.
15. Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Louis Vuitton standards are achieved.
16. Provide consistent and qualitative feedback to the team, coach them on the spot and coach Managers in coaching their own teams.
17. Ensure policies, standards, and Louis Vuitton procedures are communicated and implemented.
18. Be accountable for inventory management.
19. Monitor store maintenance.
20. Understand the varying personnel needs for each different product category and implement staffing strategies accordingly.

1. Minimum of 10 years’ relevant work experience in retail with at least 5 years of management experience.
2. Proven experience in leading large teams.
3. Strong knowledge of the fashion and luxury retail industry.

1. Excellent presentation skills.
2. Strong business sense.
3. Capable of analyzing, organizing, and planning.
4. Entrepreneurial spirit.
5. Presentable, creative, and detail-oriented.
6. Interpersonal savvy, tactful, and diplomatic.
7. Strong computer literacy.

Minimum of 10 years’ relevant work experience in retail with at least 5 years of management experience.

The position offers an opportunity to work within a globally recognized luxury brand, fostering career growth and development in a vibrant and supportive environment.

Louis Vuitton fosters a culture of innovation, creativity, and excellence. The workplace is dynamic and collaborative, encouraging employees to push boundaries and achieve their full potential within the luxury fashion industry.