Louis Vuitton Team Manager - CRM

London • UK

Tuesday, February 25, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion and leather goods sector. As an employer, Louis Vuitton offers a dynamic and enriching environment, fostering creativity and excellence within its global team. The brand is committed to nurturing talent and providing opportunities for growth and development within the expansive LVMH ecosystem.

1. Manage and drive the CRM strategy in-store, fostering a client-centric mindset among team members.
2. Elevate relationships with top clients using various tools, focusing on enhancing the client experience.
3. Implement strategies to recruit new clients and develop existing clientele.
4. Embed a culture of CRM excellence, ensuring accurate data capture and team training.
5. Animate the CRM tool with relevant functionalities and content.
6. Collaborate with the Client Development Manager to build a community of clienteling experts.
7. Develop action plans based on the Maison’s priorities in collaboration with Head Office and Senior Leadership.
8. Implement contact strategies to reengage clients based on their profiles.
9. Share KPI reports and track store performance.
10. Analyze clientele dynamics to identify development opportunities.
11. Plan and supervise client communications, providing guidelines and templates for Client Advisors.
12. Roll out bespoke training to enhance client engagement skills.
13. Create a client-centric mindset at the store level, integrating it into Client Advisor roles.
14. Provide analysis and feedback on clientele and product line performances to develop action plans.
15. Collaborate with Client Development and Events team for outreach campaigns and events.
16. Monitor clienteling KPIs and propose action plans to improve performance.
17. Oversee store animations/events, monitor ROI, and manage client entertainment budget.
18. Ensure compliance with Louis Vuitton standards in presentation, client experience, and operations.

1. Minimum of 5 years of relevant experience in CRM or client development roles.

1. Strong leadership and team management skills.
2. Proficiency in CRM tools and data analysis.
3. Excellent communication and interpersonal skills.
4. Ability to develop and implement strategic plans.
5. Client-centric mindset with a focus on enhancing client experiences.

A minimum of 5 years of experience in CRM or client development roles is required, preferably within the luxury retail sector.

Louis Vuitton offers a comprehensive benefits package, including opportunities for career advancement within the LVMH group, access to exclusive training programs, and a vibrant work environment.

The culture at Louis Vuitton is one of innovation, excellence, and luxury, with a strong emphasis on client satisfaction and employee development. The brand values creativity and collaboration, providing a supportive environment where employees are encouraged to excel and contribute to the brand's legacy of luxury and craftsmanship.