Louis Vuitton Team Manager - Clienteling

Louis Vuitton, a cornerstone of the LVMH conglomerate, has been a beacon of luxury and innovation for over 170 years. Renowned for its dedication to craftsmanship and creativity, Louis Vuitton continues to set the benchmark for excellence in the fashion and leather goods industry. As an employer, the Maison is committed to fostering an inclusive and dynamic environment where talent is nurtured and careers can thrive on a global scale.

1. Motivate, coach, and mentor the team to cultivate a high-performance culture focused on excellence, collaboration, and client engagement.
2. Embed a client-centric mindset across all store activities, ensuring alignment with the Maison’s standards.
3. Act as a visible leader on the floor, building meaningful relationships and enhancing the client journey.
4. Analyze client performance metrics and translate insights into actionable strategies.
5. Develop and execute clienteling action plans to achieve and exceed KPIs.
6. Strengthen relationships with Very Important Clients (VICs) through curated experiences and personalized interactions.
7. Drive client recruitment initiatives and implement strategies to enhance loyalty and long-term engagement.
8. Lead and empower Clienteling Captains to deliver consistent and impactful outreach.
9. Promote best practices by reinforcing clienteling messages and collaborating with store and cross-functional partners.
10. Champion operational excellence, ensuring merchandising and operations support an elevated client experience.
11. Stay informed on market trends, competitor activities, and emerging opportunities to support business development.

1. Proven experience managing teams in premium or luxury retail.
2. Strong commercial acumen with a history of exceeding performance targets.
3. Exceptional communication skills and natural relationship-building capability.
4. A passion for developing talent and growing as a leader.
5. Agility, resilience, and a genuine love for creating exceptional client experiences.
6. A strategic approach to client development, CRM, and performance insights.

1. Leadership and team management
2. Client relationship management
3. Strategic planning and execution
4. Commercial acumen
5. Communication and interpersonal skills
6. Market trend analysis

Minimum of 5 years of experience in managing teams within the premium or luxury retail sector.

Louis Vuitton offers a supportive and inclusive workplace where individuality is celebrated, and career growth is encouraged within the global Maison.

Louis Vuitton prides itself on a culture that places people at the heart of its success. The Maison is dedicated to creating an inclusive and supportive environment where individuality is celebrated, and talent is developed, allowing careers to flourish within a global luxury brand.