Louis Vuitton Senior Client Advisor

Louis Vuitton, a flagship maison within the LVMH group, is a globally recognised leader in luxury fashion and leather goods. The brand is synonymous with artisanal craftsmanship, iconic design and client-centric service, and it invests heavily in employee development, internal mobility and leadership training across its global retail network.

1. Lead and elevate the client experience at the Sydney Airport store, consistently exceeding expectations and cultivating long-term relationships with VIP clientele.
2. Act as a brand ambassador by conveying Louis Vuitton’s heritage and product storytelling across all customer touchpoints.
3. Drive sales and profitability through strategic clienteling, targeted VIP appointments and rigorous follow-up.
4. Mentor, coach and develop junior Client Advisors to build a high-performing, service-oriented team.
5. Support store leadership in achieving commercial KPIs and contribute to store strategy and visual/product presentation.
6. Ensure operational excellence and compliance with retail procedures; manage client escalations with professionalism.

1. Minimum three years' experience in luxury or premium retail or sales roles.
2. Proven leadership experience mentoring or coaching teams in a high-touch service environment.
3. Demonstrable track record of meeting or exceeding sales targets and managing KPIs.
4. Deep knowledge of clienteling practices, VIP servicing and hosting exclusive appointments.
5. Strong operational knowledge of retail procedures and the ability to manage escalations.
6. Right to work in Australia and availability to work on-site at Sydney Airport, including rostered shifts.

1. Clienteling and VIP appointment management
2. Coaching and team development
3. KPI-driven commercial acumen
4. Retail operations and procedural compliance
5. Exceptional interpersonal and escalation management
6. Product storytelling and luxury merchandising

Minimum 3 years in retail or sales, with prior leadership or mentoring responsibilities and a proven record of achieving sales targets; airport or travel-retail experience is advantageous.

Secondary education required; diploma or degree in business, retail management, hospitality or a related field preferred.

Generous commission structure; exclusive product discounts; travel allowance for airport staff; specialised leadership training and clear pathways for global mobility and promotion.

Louis Vuitton cultivates a high-performance, client-centric culture rooted in craftsmanship and heritage. The workplace emphasises continuous learning, leadership development and internal mobility, offering ambitious retail professionals structured career pathways within the LVMH group.