Louis Vuitton Retail Learning Manager

Dubai • UAE

Wednesday, May 7, 2025

Louis Vuitton, a prestigious entity within the LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion sector. As an employer, Louis Vuitton values the distinctiveness of each employee, fostering an environment where individuals can thrive and contribute meaningfully. The company is dedicated to promoting diversity, equity, and inclusion, ensuring professional equality and cultivating a culture centered on meaningful relationships and an inclusive workforce.

1. Set training priorities in collaboration with Field Coach Trainers tailored to market and store needs.
2. Foster a culture of in-store coaching and development.
3. Conduct store visits to observe client interactions, supporting Field Coach Trainers and Store Managers in coaching team members.
4. Assist Store Managers in creating individual coaching plans based on team gap analysis.
5. Provide ongoing feedback to Store Managers and HR regarding team performance.
6. Develop action plans for improving customer satisfaction based on Mystery Shopping and VOICE results.
7. Lead key training initiatives through in-store coaching, promoting a culture of shop-floor focus.
8. Ensure Store Management is informed about training activities and make recommendations as needed.
9. Monitor the quality and impact of in-store training, ensuring retention of training content.
10. Plan, deliver, and evaluate Louis Vuitton retail training programs.
11. Facilitate product training and develop cross-selling skills in collaboration with the Merchandising team.
12. Partner with Central and Zone Training teams to implement and assess corporate programs.
13. Support Field Coach Trainers in participating in special projects, such as store openings and peak season support.
14. Encourage Field Coach Trainers to gather customer insights to identify training opportunities.

1. Substantial experience as a Retail Trainer or in a managerial role within a brand-driven retail company.
2. Proven experience in training delivery and coaching.
3. Experience in a multicultural environment, ideally within the fashion, luxury, or hospitality industry.

1. Strong verbal communication skills.
2. Ability to coach and manage by influence.
3. Capability to deliver feedback at all organizational levels.
4. Trust and integrity with well-developed interpersonal skills.
5. Open-mindedness and acceptance of cultural diversity.
6. Organizational skills in a fast-paced environment.
7. Strong interest in fashion and luxury.
8. Willingness to travel frequently across a 6-country network.

Minimum of 5 years in a relevant role, with significant experience in training delivery and coaching.

Louis Vuitton offers a dynamic work environment with opportunities for professional growth and development, fostering a culture of inclusivity and respect for individuality.

Louis Vuitton nurtures a culture that cherishes individuality and encourages employees to thrive. The company is committed to diversity, equity, and inclusion, promoting professional equality and fostering meaningful relationships within an inclusive workforce.