Louis Vuitton Production Supervisor, Client Care Services

Louis Vuitton is a heritage luxury Maison within the LVMH group, renowned for its craftsmanship, leather goods expertise and global retail network. As an employer it emphasizes artisanal excellence, rigorous quality standards and client-focused service, while investing in employee development and inclusive workplace initiatives.

1. Lead, coach and schedule a team of artisans; organise daily workshop activities and enforce company policies and safety procedures.
2. Set and track productivity and quality KPIs (service rate, turnaround time, first-inspection quality, post-repair returns) and drive continuous improvement to meet targets.
3. Manage capacity planning, weekly production schedules and material/equipment needs to ensure service rate >85% (under 14-day turnover) and quality goals.
4. Oversee technical operations: apply Louis Vuitton repair specifications, collaborate with Central Technical team to validate standard times and resolve technical obstacles.
5. Implement and sustain lean workshop practices (optimal layout, flow management, 5S) and lead problem-solving (root cause analysis, Kaizen) activities.
6. Coordinate rush repairs and logistics with Customer Service to meet same-day or 2-day shipment commitments.
7. Maintain equipment safety and preventive maintenance routines; manage procurement of workshop tools and materials and monthly shredding processes.

1. High School Diploma or GED required.
2. Minimum 3 years of relevant experience in a supervisory or lead role within a repair, production or workshop environment; luxury leather goods experience preferred.
3. Practical knowledge of sewing on leather/canvas is a plus.
4. Intermediate proficiency in Microsoft Office and ability to produce presentations and analytical reports.
5. Familiarity with ERP systems (JDE and/or SAP) preferred.
6. Experience using lean manufacturing tools (value stream mapping, Kaizen, 5S, Gemba Walks) and root cause problem solving.
7. Strong attention to detail, quality and safety orientation; proven team management and coaching skills.
8. English required; Spanish language skills are a plus.

1. Microsoft Word
2. Microsoft Excel
3. PowerPoint
4. Outlook
5. Power BI
6. Microsoft List
7. JDE
8. SAP
9. ERP
10. value stream mapping
11. Kaizen
12. 5S
13. Gemba Walks
14. root cause problem solving
15. sewing on leather/canvas

Minimum 3 years in a supervisory or lead role within a repair, production or workshop setting; experience with leather goods or luxury repairs strongly preferred.

High School Diploma or GED

Louis Vuitton combines deep artisanal heritage with a performance-driven retail culture. The Maison fosters an inclusive environment that values individual contribution, continuous learning and cross-functional collaboration while maintaining uncompromising standards of craftsmanship and client service.