Louis Vuitton In-Store Client Development Specialist

Hong Kong • China

Monday, February 3, 2025

Louis Vuitton, a prestigious brand under the esteemed LVMH conglomerate, is renowned for its unparalleled craftsmanship and timeless elegance. As an employer, Louis Vuitton offers a dynamic and enriching environment where innovation and tradition converge. The brand is committed to nurturing talent and fostering a culture of excellence, making it a coveted destination for professionals in the luxury fashion industry.

1. Ensure the delivery of exceptional client experiences as the clienteling expert in the store.
2. Participate actively in key events and animations, empowering the store's success.
3. Collaborate with Store Management to plan events, appointments, and gifting arrangements.
4. Observe, coach, and provide feedback to the store team on clienteling activities.
5. Support the sales team during complex or critical selling moments.
6. Maintain and familiarize with the store’s client profile book and engagement strategies.
7. Lead by example in delivering best-in-class client services, ensuring high standards in grooming, greeting, hosting, and communication.
8. Foster a clienteling mindset through workshops, coaching sessions, and briefings.
9. Analyze data and client feedback to assess client dynamics and elevate customer experiences.
10. Capture business development opportunities through innovative outreach programs.
11. Identify ways to capture new clients, upgrade existing ones, and reactivate lapsed clients.
12. Engage potential clients at social and networking events, introducing them to Louis Vuitton.
13. Build relationships with external suppliers and partners to enhance client experiences.
14. Translate global and regional Client Development strategies into store experiences.
15. Participate in regional and market-wide CRM initiatives as required.
16. Update critical client data for business reviews with the corporate Client Development team.

1. Fluency in Cantonese and English.
2. Basic understanding of CRM concepts and data analysis.
3. Knowledge of luxury industry client segmentation and trends.
4. Proficiency in Microsoft suite and reporting tools; experience with business analytics tools is a bonus.
5. Passion for luxury fashion and lifestyle.
6. Confident in external-facing roles and networking.
7. Detail-oriented with a proactive mindset.
8. Strong teamwork skills.

1. Clienteling expertise
2. Event planning and execution
3. Data analysis
4. Relationship building
5. Communication
6. Team coaching and leadership
7. Proactive business development

A minimum of 3 years of experience in a related field is required.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious LVMH group.

Louis Vuitton fosters a culture of innovation, excellence, and collaboration. The brand values creativity and encourages its employees to embody its vision and style. Working at Louis Vuitton means being part of a team that is dedicated to crafting memorable client experiences and upholding the brand's esteemed reputation.