Louis Vuitton In-store Client Development Manager

Hong Kong • China

Saturday, February 1, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to craftsmanship, innovation, and unparalleled customer experiences. As an employer, Louis Vuitton offers a dynamic and enriching environment where creativity and excellence are at the forefront, providing employees with opportunities to thrive in a global setting.

1. Ensure the consistent delivery of extraordinary store experiences, aligning with Louis Vuitton's brand promise and clienteling standards.
2. Identify and leverage market best practices and innovative clienteling solutions.
3. Collaborate with store management and Retail Learning to enhance Client Advisors’ clienteling skills.
4. Lead by example on the floor, inspiring Client Advisors in grooming, greeting, hosting, and communication.
5. Support during complex or critical selling moments, particularly with top clients.
6. Assess team performance and plan for professional development opportunities.
7. Partner with the Office Client Development team to define the store’s gifting strategy.
8. Develop the store’s client portfolio and act as a Brand Ambassador.
9. Identify ways to capture new clients, upgrade existing clients, and reactivate lapsed clients.
10. Analyze client data and feedback to elevate customer experiences.
11. Attend social and networking events to engage potential clients.
12. Propose innovative outreach programs and build relations with external suppliers and partners.
13. Collaborate with the Office Client Development team on market-wide client development initiatives.
14. Translate global and regional Client Development strategies into store experiences.
15. Review and unlock business insights from client data.
16. Research competitors’ clienteling activities and events.

1. Minimum 5 years of experience in luxury retail, hospitality, or private client relations.
2. Strong understanding of the luxury retail market, trends, and clienteling best practices.
3. Passion for luxury, fashion, and lifestyle, particularly the Louis Vuitton brand.
4. Client-focused mindset with high standards for quality and excellence.
5. Confidence in external-facing roles and building strong connections.
6. Highly presentable with stellar communication skills.
7. Experience in coaching and team management is preferred.
8. Creative thinker with a willingness to propose new ideas.
9. Collaborative team player with a high level of empathy.
10. Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint, Word).
11. Fluency in English and Cantonese; proficiency in Mandarin is desirable.

1. Clienteling and customer relationship management
2. Leadership and team inspiration
3. Market analysis and strategic planning
4. Communication and presentation
5. Networking and relationship building
6. Creative problem-solving
7. Data analysis and insight generation
8. Proficiency in Microsoft Office

A minimum of 5 years in luxury retail, hospitality, or private client relations is required.

The role offers a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious LVMH group.

The culture at Louis Vuitton is one of innovation, excellence, and collaboration. Employees are encouraged to bring their unique perspectives and creativity to the table, fostering an environment where luxury and craftsmanship are celebrated. The company values diversity and inclusivity, ensuring a supportive and dynamic workplace.