Louis Vuitton Digital Care Services Specialist

Louis Vuitton, a prestigious name in the luxury fashion industry, is renowned for its commitment to craftsmanship and innovation. As part of the LVMH group, Louis Vuitton offers a dynamic and inclusive work environment that values diversity and encourages professional growth. The brand is dedicated to fostering a culture of excellence and creativity, making it a sought-after employer in the luxury sector.

1. Conduct thorough and precise product assessments to identify repair needs and provide care instructions to clients.
2. Evaluate incoming repairs to verify item condition against store documentation and determine repairability.
3. Partner with leadership to access the JDE system for technical data and repair processing.
4. Achieve KPI goals related to email and phone quality, productivity, and efficiency.
5. Handle customer calls, including payment collection, quotations, and service inquiries.
6. Troubleshoot and analyze repair-related issues, coordinating with operational and leadership teams.
7. Deliver exceptional customer service by adhering to Quality Standards and Louis Vuitton Core Values.
8. Collaborate with Product Assessment, Logistics, and Client Services teams to communicate client feedback.
9. Address customer complaints promptly and courteously, maintaining a client-centric approach.
10. Follow department and company policies and procedures consistently.
11. Stay informed about product updates, company initiatives, and departmental changes.
12. Expertly use all required systems to perform tasks.
13. Document all calls and email correspondence using CRM software.
14. Participate in department meetings, training sessions, and company-wide initiatives.
15. Contribute to process improvement projects and recommend enhancements.
16. Perform additional duties as assigned to support business objectives and goals.

1. 3–5 years of experience in Customer Service
2. GED certificate or High School diploma
3. Exceptional client-centric mindset
4. Excellent verbal and written communication skills
5. Ability to learn quickly and maintain high performance in a fast-paced environment
6. Excellent organizational and time-management skills
7. Proactive, solution-driven, and detail-oriented
8. Ability to work both independently and as part of a team
9. Exceptional interpersonal skills and ability to interact with all levels of employees
10. Ability to handle multiple tasks simultaneously
11. Self-starter with the ability to work with minimal supervision
12. Punctuality and schedule flexibility

Minimum 3 years of experience in Customer Service is required.

GED certificate or High School diploma

$21 per hour

Louis Vuitton fosters a culture of inclusivity and respect, valuing the uniqueness of each employee. The brand is committed to professional equality and offers a supportive environment where employees can thrive. Known for its dedication to meaningful strategies, Louis Vuitton promotes a workforce that is both diverse and innovative.