Louis Vuitton Customer Service Executive

Louis Vuitton is a leading luxury fashion brand known for its high-quality products and exceptional customer service. The company operates globally, offering a wide range of fashion and leather goods.

1. Build knowledge of clients during interactions to ensure personalized service and establish rapport.
2. Achieve operational requirements such as sales targets and contact handling across omni-channels.
3. Support new product launches, marketing campaigns, and other initiatives.
4. Deliver extraordinary service on inbound and outbound calls, emails, social media, and chat messages.
5. Adopt strategies to meet sales and client experience targets, including cross-selling and upselling.
6. Address client inquiries and provide clear information.
7. Use tools to identify and anticipate client needs for one-point contact resolution.
8. Track clienteling activities using the ICON app.
9. Handle and resolve client queries, requests, and feedback promptly and professionally.
10. Share resolved complaints with management for team learning and improvement.
11. Ensure post-call survey targets and quality metrics are consistently met.
12. Represent the brand professionally as a brand ambassador.
13. Stay updated on luxury lifestyle trends and other luxury brands' products and services.
14. Undertake project work and other duties as requested.
15. Perform back of house duties such as product receiving, order processing, and shipping.

1. Strong communication and interpersonal skills
2. Ability to build rapport with clients
3. Knowledge of luxury fashion and lifestyle trends
4. Proficiency in handling client inquiries and complaints
5. Ability to work in a fast-paced environment

Minimum 3 years of experience in a similar role.

The role is based in Ho Chi Minh City, offering a dynamic and professional work environment in the luxury fashion industry.