Louis Vuitton Customer Service Executive

Ho Chi Minh City • Vietnam

Wednesday, January 15, 2025

Louis Vuitton, a distinguished brand within the Fashion & Leather Goods sector, is part of the LVMH conglomerate, which is renowned for its portfolio of luxury brands. As an employer, Louis Vuitton is committed to fostering a dynamic and inclusive work environment that encourages innovation and excellence.

1. Develop comprehensive knowledge of clients through interactions across various channels to ensure personalized and credible rapport.
2. Meet daily operational requirements including sales targets, omni-channel contact handling, clienteling, service SLAs, and productivity standards.
3. Ensure compliance with regulations, particularly in handling personal information.
4. Support new product launches, marketing campaigns, and other initiatives.
5. Deliver exceptional service across inbound and outbound calls, emails, social media, and chat messages.
6. Adopt strategies to meet sales and client experience targets through client discovery, product recommendations, cross-selling, and upselling.
7. Address client inquiries and provide clear, concise information.
8. Utilize tools and resources to anticipate client needs and deliver one-point contact resolution.
9. Track clienteling activities using the ICON app to build relationships and convert clients.
10. Handle and resolve client queries, requests, and feedback professionally, escalating to Team Manager when necessary.
11. Share all complaints with Team Manager and Client Experience Manager for continuous improvement.
12. Ensure team achievement of Post-Call survey targets and other quality metrics.
13. Represent the brand professionally as a brand ambassador.
14. Stay informed about luxury lifestyle trends and other luxury brands to better support client needs.
15. Undertake project work and other duties as requested, including back of house tasks like product receiving and order processing.

1. Native proficiency in Vietnamese
2. Fluent proficiency in English

1. Strong communication and interpersonal skills
2. Ability to build and maintain client relationships
3. Proficiency in using CRM tools and applications
4. Problem-solving and conflict resolution skills
5. Knowledge of luxury fashion and lifestyle trends

Minimum of 3 years in a customer service role, preferably within the luxury fashion industry.

Competitive benefits package including opportunities for career advancement and professional development.

Louis Vuitton fosters a culture of excellence, innovation, and inclusivity, encouraging employees to thrive in a collaborative and dynamic environment. The brand values creativity and dedication, offering a platform for individuals to contribute to the legacy of luxury fashion.