Louis Vuitton Clienteling Manager

Louis Vuitton is a leading maison within the LVMH group, renowned for heritage-driven luxury, artisanship and innovation across Fashion & Leather Goods. As part of a global luxury conglomerate, the brand offers international career mobility and structured development for retail and managerial talent.

1. Lead and coach the clienteling team to foster a high-performance, client-first culture that aligns with Maison standards.
2. Serve as a visible store leader, cultivating meaningful relationships with clients and elevating the in-store experience.
3. Define and execute clienteling action plans and recruitment strategies to grow loyalty, conversion and long-term client value.
4. Analyse client performance metrics and translate insights into targeted, measurable commercial initiatives to exceed KPIs.
5. Develop curated experiences, activations and personalised outreach for VICs and high-potential clients.
6. Empower and mentor Clienteling Captains to ensure consistent outreach and operational excellence.
7. Collaborate with store and cross-functional partners to align merchandising and operations with client-centric objectives.
8. Monitor market trends and competitor activity to identify opportunities for business development and client acquisition.

1. Minimum 5 years' experience in retail leadership, preferably within premium or luxury brands.
2. Proven track record of managing and developing teams to achieve commercial targets.
3. Demonstrated commercial acumen with experience translating CRM and client insights into business outcomes.
4. Exceptional interpersonal and communication skills with a strong aptitude for relationship-building.
5. Ability to mentor and develop talent, fostering leadership within the clienteling function.
6. Resilience, agility and a commitment to delivering exemplary client experiences.

1. Clienteling
2. CRM
3. Team leadership
4. Coaching and mentoring
5. Client recruitment
6. Performance analysis and KPI-driven strategy
7. VIP relationship management
8. Event and activation planning
9. Merchandising and store operations alignment
10. Cross-functional collaboration

Minimum 5 years of progressive retail experience with proven team management in premium or luxury retail, including hands-on clienteling and CRM-driven commercial results.

Tertiary qualification in Business, Retail Management, Marketing or a related discipline preferred; equivalent professional retail experience accepted.

Competitive package with exclusive benefits; unparalleled training and development; clear pathways to Store Management and global mobility within LVMH.

The Maison fosters a culture of craftsmanship, creativity and exacting service standards, emphasising personalised client relationships and continuous development. As part of LVMH, the workplace offers international mobility, rigorous training and opportunities for progressive leadership within luxury retail.