Louis Vuitton Client Development Director
Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton offers a dynamic environment where creativity and craftsmanship are at the forefront, providing employees with the opportunity to contribute to a legacy of luxury and sophistication.
- Define and lead the clienteling vision for the UK, Ireland, and South Africa, aligning with global positioning and guidelines to enhance brand loyalty and value.
- Develop and implement a multi-tiered client development strategy for various client segments, from first-time buyers to top-tier prestige clients.
- Set KPIs and performance standards for client acquisition, retention, and engagement, ensuring alignment with commercial and brand objectives.
- Identify growth opportunities and emerging client trends, translating insights into actionable strategies, tools, and campaigns.
- Partner with EMEA and Global Teams to ensure consistency and excellence in client strategy execution across markets.
- Lead the evolution of CRM, leveraging client segmentation and insights to build strategies and activations.
- Establish clear CRM goals and KPIs, equipping teams with the necessary tools to achieve them.
- Leverage data and analytics to understand client behavior, refine targeting, and personalize efforts.
- Design and oversee private client strategies, including bespoke experiences and events to grow VIC, VVIC, and Prestige client segments.
- Champion a client-first mindset across the organization, ensuring all teams embrace long-term client relationships.
- Build and lead a high-performing Client Development team, fostering a culture of trust, accountability, and professionalism.
- Significant track record in a client development role within the luxury environment.
- Extensive network and understanding of the wider luxury industry.
- Innovative and solutions-focused with a drive to exceed customer expectations.
- Strong commercial acumen and ability to thrive in a dynamic environment.
- In-depth knowledge of client experience and expectations within the luxury sector.
- Ability to lead and inspire a high-performing team.
Minimum 10 years of experience in a client development role within the luxury industry.
The position offers an opportunity to work within a leading luxury brand, contributing to a high-impact clienteling ecosystem and developing long-term client relationships.
Louis Vuitton fosters a client-centric culture, emphasizing long-term relationships and brand loyalty. The company values creativity, collaboration, and continuous improvement, providing a supportive environment for professional growth and innovation.


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