Louis Vuitton Client Care Expert

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, known for its exquisite craftsmanship and timeless elegance. As an employer, Louis Vuitton offers a dynamic environment where innovation and tradition blend seamlessly, providing employees with opportunities to grow and excel in their careers.

1. Provide high-level client service through phone and video calls.
2. Manage and follow up on client repair requests until completion.
3. Utilize client service techniques and product repair knowledge.
4. Achieve organizational KPIs, including lead time responsiveness and accuracy in assessments.
5. Drive and achieve personal and team goals.

1. College degree or above.
2. Preferred 3 years of experience in customer service, retail sales, or aftersales.
3. Proactive client excellence awareness and service skills.
4. Project management experience is a plus.
5. Ability to work well in a team with a commercial mindset.

Preferred 3 years of working experience in customer service, retail sales, aftersales, or similar fields.

College degree or above.

Louis Vuitton fosters a culture of excellence and creativity, encouraging employees to push boundaries while maintaining the brand's heritage. The company values diversity and collaboration, offering a supportive environment where talent can thrive.