Louis Vuitton Client Care Associate

Louis Vuitton, a prestigious entity within the LVMH conglomerate, is renowned for its commitment to fostering a diverse and inclusive workforce. The brand offers its employees a dynamic environment where individuality is celebrated, and professional growth is encouraged. With a focus on equality and meaningful inclusion, Louis Vuitton provides unparalleled career development opportunities and industry-leading training, ensuring employees gain comprehensive insights into the luxury and retail sectors.

1. Serve as an ambassador of the Louis Vuitton brand, emphasizing after-sales service.
2. Ensure clients are updated at all stages of the repair process, enhancing the overall client experience.
3. Consistently follow up with clients regarding their items or inquiries.
4. Explore creative options or recommendations that best suit the client and company.
5. Master the brand's technological aspects, processes, and procedures.
6. Collaborate with the Operations team to define a smooth Back of House process.
7. Champion all after-sale services offered by Louis Vuitton.

1. Minimum of 3 years of relevant experience.

1. Strong client-centric focus and ability to cultivate trusting relationships.
2. Effective communication skills to educate clients on the intake, repair, and follow-up process.
3. Ability to thrive in a fast-paced environment.
4. Innovative mindset with a dedication to elevating the client experience.

A minimum of 3 years of experience in a client-facing role, preferably within the luxury retail sector.

Louis Vuitton offers a generous benefits package, including unparalleled career development opportunities both locally and globally, and industry-leading training.

Louis Vuitton is committed to creating a workplace where employees can thrive, promoting professional equality and building a culture focused on meaningful strategies for inclusion. The company values the uniqueness of each employee and supports initiatives that foster a diverse workforce.