Louis Vuitton Client Advisor

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the esteemed LVMH group, Louis Vuitton Services Europe is dedicated to delivering unparalleled customer service experiences to its prestigious clientele across the EMEA region.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Polish markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance client retention and overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Minimum 3 years of experience in a similar role.

1. Excellent communication skills in Polish, German, and English, both verbal and written.
2. Strong sales and storytelling skills.
3. Customer-first mindset with strong interpersonal skills.
4. Motivated, energetic, and inspirational team player.
5. Detail-oriented with a passion for delivering impeccable service.
6. Ability to manage multiple tasks and deliver results on schedule.
7. Punctuality and time-management skills.
8. Flexibility to work shifts, including evenings, weekends, and holidays.
9. Proficiency in Microsoft Office suite and CRM software; experience with Salesforce is advantageous.
10. Background in luxury retail is a plus.
11. Interest in luxury fashion and awareness of current trends.
12. Ability to thrive in a diverse and international work environment.

A minimum of three years of experience in a similar role, preferably within the luxury retail sector.

The position offers a hybrid working mode, allowing for a balance between remote work and in-office presence.

Louis Vuitton fosters a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation. The company is committed to maintaining high standards of professionalism and service excellence, embodying the values of the Maison in every interaction.