Louis Vuitton Client Advisor

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe is dedicated to delivering unparalleled customer service experiences to its esteemed clientele across the EMEA region.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Turkish markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to solve issues efficiently and enhance the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Excellent communication skills in Polish and English, both verbal and written; fluency in another language (French, German) is a plus.
2. Strong sales and storytelling skills.
3. Demonstrated Customer First mindset and strong interpersonal skills with the ability to engage effectively with clients.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.

1. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
2. Ability to work on multiple tasks and deliver results to agreed schedules.
3. Punctuality and time-management skills, respecting and adhering to assigned schedules.
4. Flexibility to work shifts, including evenings, weekends, and holidays.
5. Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives.

Minimum of 3 years in a relevant field, preferably within luxury retail.

Opportunity to work in a hybrid mode, combining remote and on-site work.

Louis Vuitton fosters a culture of excellence and innovation, where employees are encouraged to embody the brand's values and contribute to a dynamic and diverse work environment. The company values professionalism and a customer-first mindset, ensuring that every interaction reflects the Maison's high standards.