Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its unparalleled craftsmanship and dedication to quality. As part of the esteemed LVMH group, Loro Piana offers employees the opportunity to work within a prestigious conglomerate that values innovation, excellence, and a commitment to sustainability. Employees are encouraged to cultivate their talents in a dynamic and supportive environment.

1. Execute the sales process in accordance with the Loro Piana Selling Ceremony to achieve sales targets.
2. Deliver exceptional customer service to ensure high levels of client satisfaction and loyalty.
3. Manage client relationships to enhance customer satisfaction and promote brand loyalty.
4. Participate in store and department meetings to align with company goals.
5. Maintain a tidy and organized work environment in accordance with company guidelines.
6. Provide after-sales service to maintain client satisfaction and loyalty.
7. Manage customer claims with the support of a supervisor.
8. Communicate client feedback and information to management.
9. Participate in product presentations and maintain comprehensive product knowledge.
10. Ensure the proper care and maintenance of store displays and stock.
11. Monitor and manage store inventory to optimize sales.
12. Prevent thefts and losses by adhering to security protocols and reporting discrepancies.

1. Relevant experience as a Client Advisor in a luxury boutique.
2. Alignment with the brand identity and attention to detail.
3. Passion and motivation for Loro Piana products and brand.

1. Excellent interpersonal and teamwork skills.
2. Strong problem-solving abilities.
3. Effective stress management, flexibility, and adaptability.
4. Fluent in English; proficiency in additional languages is advantageous.

Beginner level experience in a similar role within a luxury boutique setting.

Employees enjoy a supportive work environment with opportunities for professional growth and development within the LVMH group.

Loro Piana fosters a culture of excellence, where employees are encouraged to innovate and excel in a collaborative and supportive environment. The brand values sustainability and craftsmanship, creating a workplace that is both dynamic and rewarding.