Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exceptional craftsmanship and premium materials. As part of the esteemed LVMH Group, Loro Piana offers a dynamic and prestigious work environment, providing employees with unparalleled opportunities to engage with a globally recognized brand and contribute to its legacy of excellence.

1. Deliver exceptional customer service and ensure client satisfaction and loyalty.
2. Adhere to the brand's qualitative standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive store environment and maintain high performance levels.
4. Receive and display products in accordance with established procedures.
5. Maintain a tidy and organized workspace following company guidelines.
6. Execute the sales process according to the 'Loro Piana Selling Ceremony.'
7. Manage commercial relationships with clients to enhance satisfaction and brand loyalty.
8. Participate in store and department meetings.
9. Ensure efficient and caring after-sales service to promote brand image.
10. Manage customer claims with supervisor support.
11. Communicate client information to management and execute follow-ups on client requests.
12. Participate in product presentations and maintain comprehensive product knowledge.
13. Ensure proper care and maintenance of the store and its displays.
14. Stay informed about store stock to optimize sales.
15. Participate in inventory activities and prevent thefts and losses.

1. Minimum 3 years of experience as a Client Advisor in a luxury boutique.
2. Alignment with the brand identity and attention to detail.
3. Passion and motivation for Loro Piana products and brand.

1. Excellent interpersonal and teamwork skills.
2. Strong problem-solving abilities.
3. Effective stress management, flexibility, and adaptability.
4. Fluent in English, both spoken and written; additional languages are advantageous.

Minimum 3 years as a Client Advisor in a luxury boutique.

Employees enjoy a dynamic and prestigious work environment with opportunities for professional growth within a globally recognized brand.

Loro Piana fosters a culture of excellence and innovation, encouraging employees to engage with the brand's rich heritage and contribute to its ongoing success. The workplace environment is collaborative and supportive, promoting personal and professional development.