Longines Customer Care Specialist

Eindhoven • Netherlands

Friday, November 21, 2025

Longines, a distinguished brand under the Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As part of the Swatch Group, the world's largest watchmaking conglomerate, Longines benefits from a rich heritage and a commitment to innovation and quality. The Swatch Group provides a dynamic and supportive work environment, fostering growth and excellence.

1. Provide exceptional customer service and support to Longines clients.
2. Address and resolve customer inquiries and complaints efficiently.
3. Maintain detailed records of customer interactions and transactions.
4. Collaborate with internal teams to ensure customer satisfaction.
5. Assist in the development and implementation of customer service policies.

1. Previous experience in a customer service role, preferably within the luxury sector.
2. Proficiency in Dutch and English.
3. Strong problem-solving skills and attention to detail.
4. Excellent communication and interpersonal skills.

1. Customer service expertise
2. Bilingual proficiency
3. Problem-solving
4. Communication
5. Interpersonal skills

A minimum of 2 years of experience in a customer service role, preferably within the luxury industry.

Bachelor's degree in Business Administration or a related field preferred.

Competitive salary package, opportunities for professional development, and a supportive work environment.

Longines, as part of the Swatch Group, fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to grow professionally and contribute to the brand's legacy of precision and elegance.